Katie Dye Email & Phone Number

Atlanta, Ga, Us

- Led the end-to-end onboarding experience for $1M+ ARR customers by managing both the technical and strategic implementations of the Salesloft platform, onboarding thousands of users within tight timelines- Managed complex implementations involving integrations with Salesforce, Microsoft Dynamics, HubSpot, and custom CRMs, placing an emphasis on process-based technical workflows- Collaborated with sales and engineers for pre-sales pilots and built SOPs for pre-sales engagements by the Services Team, contributing to several upsells and new Strategic deals- Managed several year-long consulting engagements, focusing on maximizing platform ROI and business outcomes through tailored technical, strategic, cadence management, and ad-hoc consulting engagements- Consistently achieved higher than the 75% goal of billable utilization and maintained a customer satisfaction score of 9.89 in my time at Salesloft- Revenue Club 2023 winner

Atlanta, Ga, Us

Amsterdam, Nl

Amsterdam, Nl

- Managed a portfolio of 30–35 enterprise clients (representing over $3.5M in ARR), with a 98% retention rate, by building strong relationships and delivering exceptional service- Partnered with C-suite executives and marketing teams to uncover strategic business objectives, resolve pain points, and align software solutions to drive measurable outcomes and long-term success- Uncovered and implemented additional value opportunities for clients, including upselling features like partnerships, distribution networks, and website enhancements, to support growth and maximize ROI- I was one of the founding members of the Enterprise Account Management team, helping to create processes and shape a role designed specifically for managing the company’s largest and most strategic customers

Amsterdam, Nl

- Managed a portfolio of 230+ mid-market accounts, driving a 31% year-over-year increase in total portfolio revenue by fostering strong client relationships and identifying growth opportunities- Collaborated cross-functionally with sales, onboarding, and technical support teams to align on clients’ needs and ensure achievement of their yearly business objectives- Provided consultative guidance to business owners and marketing teams, leveraging website and booking insights to drive online and in-person revenue growth- Utilized analytics tools such as SQL, Google Analytics, Tableau, and SEMrush to identify risks, inefficiencies, and conversion drop-offs, developing strategies to optimize clients’ online checkout flows and improve booking conversion rates.

Grandview Heights, Ohio, Us

- Directed agile product development teams, successfully launching 5–10 new feature releases a month while balancing stakeholder priorities and timelines- Led cross-functional collaboration with marketing, sales, customer success, and product development teams to align company strategies and goals- Analyzed customer and market data to identify new revenue opportunities, assess competitive positioning, and inform product strategy, ensuring the delivery of customer-centric solutions- Developed and presented detailed product requirement documents to internal executives, clients, and developers, ensuring clarity and alignment across all project phases.- Coordinated impactful product launches by collaborating with sales and marketing teams to create engaging release materials, such as blog posts and email announcements, maximizing adoption and market impact

Grandview Heights, Ohio, Us

- Led customer onboarding and managed customer relationships, creating tailored business objective plans that drove adoption and contributed to a 98% annual retention rate- Redesigned the onboarding process to focus on aligning the software with clients' business workflows, prioritizing process improvements over simple tech stack implementation to drive long-term success- Identified upsell opportunities and drove account growth by analyzing customer usage data, aligning solutions with business objectives, and addressing underutilized software features.- Managed and nurtured a portfolio of 160+ accounts, ensuring strong relationships and high satisfaction levels

New York, Ny, Us

- Created various works for clients to help meet their marketing and promotional needs- Managed and updated several social media platforms, including Twitter and Pinterest, which saw an increased follower rate of over 30% during my time with the company - Wrote weekly blog posts and daily short publications for Blooming Twig websites and social media accounts to help draw readership to Blooming Twig- Connected and spoke with potential clients to see the type of social media, publishing or marketing services Blooming Twig could offer

Bachelor’S Degree, English Language And Literature, General

Denver Publishing Institute, Publishing