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Andrew Dyer Email & Phone Number
Customer Experience Leader | Scaling Tech Support, Customer Success & Operations in high-growth orgs | MBA candidate
at
Functioning Human
2 work emails found
@workable.com
3 phones found area 857, 211, and 844
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Leader | Scaling Tech Support, Customer Success & Operations in high-growth orgs | MBA candidate
Location
Boston, Massachusetts, United States
Who is Andrew Dyer? Overview
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Quick answer
Andrew Dyer is listed as Customer Experience Leader | Scaling Tech Support, Customer Success & Operations in high-growth orgs | MBA candidate at Functioning Human, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at workable.com, phone signal with area code 857, 211, 844, and a matched LinkedIn profile for Andrew Dyer.
Andrew Dyer previously worked as Senior Director/VP of Digital Customer Success & Customer Support at Workable and Director of Customer Support at Workable. Andrew Dyer holds Master Of Business Administration - Mba from Questrom School Of Business, Boston University.
Company email context
Email format at Functioning Human
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{first}@workable.com
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AeroLeads found 2 current-domain work email signals for Andrew Dyer. Compare company email patterns before reaching out.
Profile bio
About Andrew Dyer
With 15 years in fast-growing companies, I have an incredible diversity of experience with a niche in creating exceptional customer experiences that help define the brand. I have a background in both direct-to-consumer e-commerce and HR Tech SaaS, including work in technical support, digital customer success, customer education and experience.I'm a hands-on leader who regularly asks if we can do it better. Skilled in hiring and developing remote teams, I've led initiatives around NPS, CSAT, NRR & customer health, and launched significant programs ranging from anti-fraud capabilities to a customer academy. I value ongoing learning and development and have pursued certifications and courses in Lean Six Sigma, customer success strategies, AI and more.
Listed skills include E Commerce, Customer Experience, Customer Service, Analytics, and 39 others.
Current workplace
Andrew Dyer's current company
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9 roles
Andrew Dyer work experience
A career timeline built from the work history available for this profile.
Senior Director/Vp Of Digital Customer Success & Customer Support
Workable is trusted by thousands of companies around the world as an all-in-one HR & hiring solution. I built and led global teams of Technical Support, Customer Success, Onboarding, Customer Enablement & Solutions Consulting. I provided strategic leadership for major initiatives including customer implementation, customer training academy & help centers, and implementation of tools like Zendesk, anti-fraud, and AI chatbot.My work enabled 30%+ faster onboarding time-to-value with new implementation program, and 10% improvement in GRR after launching digital success journey. Technical support earned 97.1% CSAT and saw a 24% improvement in ticket efficiency metric through self-service investments. I had cross-functional collaboration with both revenue and technical teams including Voice of Customer input into product development.
Jan 2022 - Jul 2024
Director Of Customer Support
Jul 2018 - Jan 2022
Head Of Customer Success
Oct 2016 - Jul 2018
Customer Support Team Lead
Mar 2015 - Oct 2016
Customer Experience Manager
Gazelle was the largest online consumer trade-in program for cell phones and other electronics, being named to the INC500 list of fastest growing companies for three consecutive years during my employment. I started in the ecommerce team and moved to the customer experience team (reporting to VP level). I received three nominations as "most valuable" employee.I was instrumental in building the retail sales program, including the launch of Amazon seller channel and achieving eBay Top Rated Seller status. I created customer service processes, and implemented Salesforce service cloud. I created v1 of "certified pre-owned" device program.As CX manager, I owned NPS and customer insights/surveys. I maintained a dashboard to monitor key segments, individually researched detractors, and prepared internal "Voice of the Customer" comms. I led a number of projects tasked to remove customer pain points, with major initiatives being the launch of a quality audit program and various online a/b tests through Optimizely. This resulted NPS improvement from high 60s to 80. Notably, I owned the key "offline" conversion metric which involved managing the high-volume device shipping program. I spearheaded the testing, design and manufacture of a proprietary shipping box that increased conversion rates of key segments over 7%, resulted in higher customer satisfaction scores, and resulted in 6% lower per-unit cost.
Jun 2012 - Jul 2014
Customer Experience Analyst, Ecommerce
Mar 2010 - Jun 2012
Ecommerce Specialist
Nov 2008 - Mar 2010
International Exchange Program Assistant
BLFAC is a large summer camp and international exchange program for middle- and high-school students. I built a recruitment strategy (presentations, posters, info booth) which was successful in significantly increasing the number of sign-ups over previous years. I conducted over 1000 first-round interviews and auditions for the program using a standardized rating system. I had additional administrative duties for database entry and conducting calls to match exchange students with host families.
May 2005 - Aug 2006
2 education records
Andrew Dyer education
Master Of Business Administration - Mba
Questrom School Of Business, Boston University
Bachelor Of Arts - Ba, Sociology
University Of Michigan
FAQ
Frequently asked questions about Andrew Dyer
Quick answers generated from the profile data available on this page.
What company does Andrew Dyer work for?
Andrew Dyer works for Functioning Human.
What is Andrew Dyer's role at Functioning Human?
Andrew Dyer is listed as Customer Experience Leader | Scaling Tech Support, Customer Success & Operations in high-growth orgs | MBA candidate at Functioning Human.
What is Andrew Dyer's email address?
AeroLeads has found 2 work email signals at @workable.com for Andrew Dyer at Functioning Human.
What is Andrew Dyer's phone number?
AeroLeads has found 3 phone signal(s) with area code 857, 211, 844 for Andrew Dyer at Functioning Human.
Where is Andrew Dyer based?
Andrew Dyer is based in Boston, Massachusetts, United States while working with Functioning Human.
What companies has Andrew Dyer worked for?
Andrew Dyer has worked for Functioning Human, Workable, Ecoatm Gazelle, and Blue Lake Fine Arts Camp.
How can I contact Andrew Dyer?
You can use AeroLeads to view verified contact signals for Andrew Dyer at Functioning Human, including work email, phone, and LinkedIn data when available.
What schools did Andrew Dyer attend?
Andrew Dyer holds Master Of Business Administration - Mba from Questrom School Of Business, Boston University.
What skills is Andrew Dyer known for?
Andrew Dyer is listed with skills including E Commerce, Customer Experience, Customer Service, Analytics, Management, Product Management, Microsoft Office, and Web Analytics.
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