Dylan Charles Email and Phone Number

-Leads UNF’s largest student learning center, overseeing roughly 100 full-time staff and student employees. -Averages 40,000+ visits per year -Annual program budget of $500,000+-Utilizes Excel, R/Python, and Tabluea/Power BI to perform data analysis and visualization to determine program effectiveness, assist in budget justification, and build models that predict new student retention outcomes -Collaborates with university administrators, deans, faculty, and other staff in the creation and implementation of new academic support initiatives and programs to improve performance in state-mandated metrics-Responsible for division-wide data analysis and reports-Developed new program offering peer tutoring in Duval County Public high schools to help destigmatize help-seeking behaviors, raise the academic profile, and increase UNF’s application rate and community engagement-Earned International Certification from the College Reading and Learning Association (CRLA) for developing high-impact programs such as tutoring and Supplemental Instruction (SI)

-Managed three academic support learning programs and three full-time staff, responsible for assisting students with high fail-rate courses in order to increase retention and graduation-Regular program attendees experience fail-rate reductions of 50-70% compared to their peers-Reorganized program distribution from program-specific coordinators to discipline-specific, allowing for greater collaboration with academic departments, streamlined hiring process, and increased student employee retention-Increased diversity of student employee population and student attendees through wide-ranging marketing campaigns that included communication blasts, in-class presentations, and hosting events with on-campus groups focusing on first-generation, needs-based, and underrepresented populations-Created Peer Assisted Student Success (PASS) to better accommodate academic needs of various student types in math, computer science, and physics

-Started UNF’s Supplemental Instruction (SI) program, increasing program usage by 200% in two years.-Secured recurring funding after one year and tripled program budget within three years through cost-benefit analysis and ROI reports to university administrators and faculty-Created and led student professional development workshops on topics such as communicating with a diverse population, incorporating study strategies in sessions, and preparing for interviews-Redesigned and presented on nationally utilized SI planning sheet, increasing student employee confidence and performance

Duties included managing an intake volume of 100 to a surge capacity of 1,000 students per week in the First-Year Advising office.Designed position training manual utilizing University content management system with an emphasis on customer service and front-office efficiency.Increased office productivity through proper referral and problem-solving strategies, allowing department to refocus resources on new initiatives.

Guided students through general psychology knowledge, research methods in psychology, experimental psychology, and proper APA formatting and paper contentDeveloped studying habits and learning techniques for a diverse student body