Dylan Alexander Email & Phone Number

- Trained designers in content-first design to make simpler, clearer workflows- Worked closely with Customer Success & Support to surface ticket trends and improve efficiency- Collaborated cross-functionally with Product Designers, Product Managers, Developers, and Marketing- Utilized qualitative and quantitative data to measure performance and identify areas of improvement- Crafted wireframes and hi-fidelity prototypes in alignment with user stories and KPIs- Led workshops… Show more - Trained designers in content-first design to make simpler, clearer workflows- Worked closely with Customer Success & Support to surface ticket trends and improve efficiency- Collaborated cross-functionally with Product Designers, Product Managers, Developers, and Marketing- Utilized qualitative and quantitative data to measure performance and identify areas of improvement- Crafted wireframes and hi-fidelity prototypes in alignment with user stories and KPIs- Led workshops to align on user problems, breaking down epics using Agile and Scrum methodology- Set content guidelines to establish product consistency- Performed user testing sessions to gather feedback early- Regularly contributed to the centralized design system Show less

Saskatoon, Saskatchewan, Canada

- Responsible for working cross-functionally with Product Managers, UX/UI Designers, Developers, Product Marketers, and Platform Release Specialists.- Assist with creating cohesive workflows, approaching design from a content-first perspective.- Research and define standards for copy, aligning with brand standards across multiple apps.- Use qualitative and quantitative data to direct areas of focus and validate copy and design decisions.- Create and update documentation on… Show more - Responsible for working cross-functionally with Product Managers, UX/UI Designers, Developers, Product Marketers, and Platform Release Specialists.- Assist with creating cohesive workflows, approaching design from a content-first perspective.- Research and define standards for copy, aligning with brand standards across multiple apps.- Use qualitative and quantitative data to direct areas of focus and validate copy and design decisions.- Create and update documentation on expected software functionality. Show less

Saskatchewan, Canada

Saskatoon, Saskatchewan

Saskatoon, Saskatchewan

As a Tier 2 Technical Support Specialist, my job focuses on assisting clients with various aspects of website and email hosting. This includes everything from walking clients through configuring their email accounts on multiple devices to troubleshooting why features of their websites aren't functioning correctly. Almost every aspect of my position involves dealing directly with clients in a friendly, pleasant manner while employing critical thinking to find the best solutions for whatever… Show more As a Tier 2 Technical Support Specialist, my job focuses on assisting clients with various aspects of website and email hosting. This includes everything from walking clients through configuring their email accounts on multiple devices to troubleshooting why features of their websites aren't functioning correctly. Almost every aspect of my position involves dealing directly with clients in a friendly, pleasant manner while employing critical thinking to find the best solutions for whatever requests they may have. Show less

Saskatchewan, Canada

Bachelor Of Arts - Ba, English Language And Literature, General

Certificate Of Creative Writing, Creative Writing