Dylan Amos Email & Phone Number

Houston, Texas, Us

Houston, Texas, Us

• Standardized multi-family property acquisition process for the IT department, including duediligence and takeover• Centrally managed and provided IT services for 25 multi-family properties, as well as corporateemployees both in office and remote• Led in drafting and implementing standard IT operating procedures and policies

Houston, Texas, Us

• Built integrations between web apps using RESTful web services to automate tasks• Created and managed new internal database using Knack that holds customer order data, CRMinformation, employee information• Troubleshot and configured Cisco hardware, including a Cisco ASA 5506-X firewall, a Cisco 2921Integrated Services Router, and Cisco SG300 switches• Designed, developed, and implemented complex processes for receiving and processing up to onehundred thousand print pieces daily, fully automated before hitting the press• Fulfilled general IT support tasks for all employees, including user and hardware provisioning,troubleshooting, and repair• Integrated customer-facing design, storefront, and production tools, writing extensive code inJavaScript and HTML/CSS• Developed workflows in sales and production to optimize productivity and provide transparency to both C-level and production employees

North Sydney, New South Wales, Au

• Managed system distribution, setup, repair, and support for employees in North America• Assisted in acquiring ISO27001 compliance• Provisioned and configured a Cisco ASA firewall for VPN tunneling to Australian headquarters• Operated in implementations for client-side ERP systems (SAP EC-Payroll), as well as systemaudits, monitoring, change requests, and support and troubleshooting for customer payrollsystems