Experienced Application Analyst specializing in healthcare technology. I have spent the past 4 years at my current company where I initially honed my customer service skills on the service desk, while independently learning PowerShell to enhance my technical capabilities. After consistently achieving the lowest call duration, highest call volume, and top customer satisfaction scores, I was promoted to Tier 2 Service Desk/Application Analyst. In this role, I have played a key part in implementing new technologies and actively contributing to incident response teams. With a background in web development and strong interdepartmental communication, I excel at troubleshooting complexissues while anticipating user interactions with technology. I’ve also gained hands-on experience writing custom code and making changes to the production EHR environment, all while maintaining SLAs. I thrive in collaborative environments, where I can leverage my skills to diagnose and resolve system and application issues, ensuring reliability and service excellence beyond individual contributions.
Listed skills include Mysql, Full Stack Development, Inventory Management, Management, and 17 others.