Dylan B. Email & Phone Number

Richmond, VA, US

Richmond, Virginia, United States

• Takes calls and resolves tickets as they come in.
• Works with other teams to resolve issues
• Created Powershell scripts to make jobs easier for the team
• Found solutions to difficult issues and created knowledge base articles so the team had access to the same solutions
• Uses SCCM to manage workstations and provide support

Richmond, Virginia, United States

• Takes part in the Deployment of Windows 10
• Used SCCM to image and deploy workstations
• Removes old hardware from the environment
• Responds to tickets and end user complaints

Richmond VA

• Headed up the Cyber Security awareness initiative. Leads yearly talks on cyber security and how users can be safe online at home and at work.
• Implemented an imaging solution using the Windows Deployment Service in windows server to cut imaging time in half
• Create and deploy new laptop and desktop images using WDS
• Manage the return and re-imaging of laptops and desktops being returned to the leasing company
• Setup and maintained the inventory database using AIDA64 cutting down the amount of lost and stolen assets
• Create new users and remove old ones in Active directory

Richmond, Virginia Area

• Repaired and serviced workstations, servers, and printers
• Responded to helpdesk tickets
• Resolved issues with the network and employee workstations
• Completed all related tasks as assigned

• Managed the Help Desk while attending to various responsibilities as a network administrator
• Wrote a new user help document explaining day to day usage of the systems at CrossGlobe Group, This helped to make the on boarding experience easier for new employees and cut down on down time by offering a FAQ section.
• Managed company networks across the U.S. and Canada to include correcting hardware and software issues
• Maintained all necessary systems (servers, workstations, handheld scanners, printers, telephones, faxes, etc.)
• Instructed staff on the proper use of hardware and software as related to their individual positions, This helped the end user to more to more effectively use the technology at their disposal and improve their efficiency
• Documented all work so others could refer to it for future reference, This cut down on down time by providing a knowledge base and reducing the amount of time needed for researching issues

• Serviced customer needs
• Managed business assets and budget
• Repaired hardware and software on customer computers and related equipment

Richmond, Virginia Area

Remove spyware/malware, Fixed computer hardware, installed software and Operating systems

Introduction To Computer Science And Programming Using Python, Computer Science

Professional Certificate, Uwashingtonx- Essentials Of Cybersecurity

Disc-Microsoft Netwk Admin Csc, Information Technology

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Boys Cross country, Winter Track