Dylan Hansen Email & Phone Number

Everett, Wa, Us

Everett, Wa

Seattle, Washington, United States

• Installed various electrical devices and cable systems for a variety of projects including Meta, Seattle Children's Hospital, Bates Technical College, and more.• Experience with installing Data, Fire Safety, Security, HVAC Controls, and DAS systems.

Greater Seattle Area

Managed a test facility maintaining test devices, tester communication/recruitment, and shepherding testers through activities to validate system behaviors. Utilized Amazon employees to beta test the Amazon Dash Cart in a controlled environment.• Wrote and edited over 40 Standard Operating Procedures for Amazon Go and the Amazon Dash Cart providing clear information on performing technically complex processes for hundreds of Amazon Fresh In-Store associates. • Independently created and managed internal ticketing process for Amazon Dash Cart including editing and removal of outdated resolver steps allowing hundreds of associates to flag any issues to a centralized location for immediate action. • Created and delivered training for associates in all Fresh In-Store locations to ensure all knowledge for the Dash Cart was up to date.

Greater Seattle Area

Provided back end support for Amazon Go by annotating data to help advance emerging technologies consistently exceeding performance metrics and receiving commendations on work performed.• Reviewed 10 newly added associates to a work group for both effectiveness of training provided and noted each person’s progress to providing error-free data to improve technology.• Managed specialized project for Amazon Go via daily and nightly data collection tests for 4 months leading to solution for an unforeseen issue with Go technology.• Integrated a monthly “Developer-User Relations Program” into team meetings; creating communication and clarity with current internal developer tools and providing feedback for upcoming advances in technology.

Greater Seattle Area

Provided back end support for Amazon Go by annotating data to help advance emerging technologies; consistently exceeding performance metrics and received commendations on work performed• Consistently exceeded performance metrics on weekly and monthly basis; received commendations on work performed

Redmond, Wa

Managed daily crisis-based situations and provided technical support to customers via phone and email. Selected as "point of contact" for supervisor for emergency needs and managed a team of 12 while supervisor was out of office for extended periods.• Consistently achieved top percentage metrics among team of 10 on regular basis.

Redmond, Wa

Performed various tasks for all members of the Penny Arcade staff, distributed mail, assisted with content creation and warehouse shipments. • Edited, proofed, and tested various consumer documents and multimedia formats ensuring quality control and compatibility for Penny Arcade Expo (PAX) event programs, internal documents, video games, DVDs, and Blu-Ray discs. • Collaborated with multiple individuals in Canada and across the US leading to increased sales of merchandise for Holiday 2014 season.• Scheduled building maintenance and selected candidates after performing interviews for project bids leading to successful outcomes on time.• Planned and executed 2 events; 1 for volunteer crew for Penny Arcade Expo and 1 for public visit to PA headquarters

Certificate, Technical Writing

Comprehension learning regarding several key aspects of the Technical Writing field. This includes the use of Oxygen, DITA, video editing.

Bachelor Of Arts - Ba, English Language And Literature, General, 3.48

Activities and Societies: Member, Dawg Ballers Dodgeball Team, University of Washington, Bothell Tau Sigma Honors Society