Dylan Bailey Email & Phone Number

Www.Achgroup.Org.Au

• Developing, implementing and evaluating the Domestic Assistance Pilot Programme• Creating and introducing tested flexible service times• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Facilitating home visits to support customers to remain safe at home• Managing feedback; resolving complaints and enquiries• Liaising with customers, staff and other key stakeholders to provide services to suit client needs• Meeting and adhering to strict deadlines through a variety of projects within the company• Data entry and database management, maintaining meticulous records• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements

Www.Bytecraft.Com.Au

• Managing all tasks on the system for a range of contracts including poker machines, hospitals, lotteries, TAB, banks and payphones• Customer service and liaison, resolving complaints and enquiries • Building strong working relationships with clients, suppliers and other key stakeholders• Overseeing service level agreements (SLA), ensuring tasks are completed within deadlines• Diary management, screening and distributing emails, calls and correspondence• Managing agents, delegating workloads and monitoring movements• Data entry, database management and document control, exercising meticulous attention to detail• Producing various reports, analyses, correspondence and other documentation• Inventory control, ensuring availability of parts• Health and safety representative and secondary first aid officer• Demonstrating extensive time management, organisation and multi-tasking expertise