Escalation Point for Helpdesk Team, overseeing and coaching colleagues,Assess Client Environments and create Solutions. Quote, Propose and SellSolutions. Project implementation and management, Hardware Procurement,Hardware Receiving, Solution Invoicing, Updating Contracts, CreatingManaged Service Agreements, Account Management, New ProductInvestigations, Internal Network Management,

Assisting our managed clients with their Level 2-3 problems onsite andremotely, project implementation and management, overseeing and coachingcolleagues, hosting daily team meetings, resolving customer complaints andsmall scripting/automation tasks.

Assisting our managed clients with their Level 2-3 problems onsite andremotely, checking backups, preparing new hardware within the workshop,assisting with ongoing projects, troubleshooting network issues, overseeingjunior colleagues, and small scripting/automation tasks.

Assessing and repairing faulty hardware on the client’s premises, this involveddriving to the client’s location to complete the repair. We repaired devices formany large companies such as Acer, HP, Brother and Lexmark.