Dylan Balkaran Email & Phone Number

Kuwait City, Al Asimah Governate, Kw

Kuwait City Metropolitan Area

Johannesburg Area, South Africa

Financial and Commercial, Operations, Service & Team Maintaining 16KPI’sDeliver on brand values to understand the operations of your club and promote all products and services to maximise profit & control expensesRecruit, develop and performance manage a high performing team to deliver high standards in all areas of the businessDrive member retentionAim to exceed new membership sales and revenue targets through management and support of the sales teamEnsure all products and services are sold at agreed company pricingOperate club within agreed expenditure budget with focus on payroll costs, operating expenses and stock controlManage all licences within club and ensure compliance to license agreementsEnsure adherence to cash handling processes. Adhere to health and safety standards to all areas of the club at all timesProvide adequate health and safety cover for operational areas (first aid, pool lifesaving & manager on duty)Ensure all areas of the club are well presented and maintain high standard of cleanlinessManage operational breakdowns and service issues. Resolve and respond to member comments and complaints promptly.Compile monthly business reviewsPerform weekly creditors’ tracking and monthly fixed asset tracking.Control banking and CIT processesPerform various staff training as and wherever neededCompile weekend action plans and manage weekend openings and closingsEnsure procurement processes are correctly adhered too.Ensure all internal and external marketing and PR campaigns run smoothly.Oversee the cleaning and maintenance of the facilities.Manage all HR work processesAssist any other facility with Group Exercise programs as required including the promotion and management of attendance.Coaching & guiding new/junior club managers in there role. Cluster support for 2 other clubs

Johannesburg Area, South Africa

This role is responsible for all aspects of the operational and financial performance, including income statement, sales retention, brand standards and people management.maintaining 12 KPI’s *Manager all financial aspect of the business unit* Delivering superior member service* Maintaining quality facility and equipment * Maintaining Human resources to achieve company objective.Previous managerial experience at General Manager level with a successful track record coupled with strong leadership skills. Must be financially proficient and have a good financial acumen. Have a business owner approach. Must have a solid understanding of the market, with good insight into the competition Must be able to manage multiple prioritiesGood customer relations and interpersonal skillsA solid understanding of People/ HR procedures which includes recruitment, people development, People Relations, Performance management and coaching skills. Proven track record working within an ever changing and pressurised environmentResponsibilities include:Overall operations of the facilityEnsuring the club operates as a profitable business unitBudgeting and expense controlUnderstand how to mitigate competitor risk Growth of the business unitPeople Management which includes recruitment, development and training of staffImplement and sustain a strong member focus

Johannesburg, North Riding, Bel Air

Managing clear internal & external communications throughout the club Ensure outstanding member service is constantly delivered in the clubManaging, implementing and monitoring brand standards Managing supplier relationships Managing of relevant budget expense control and assisting with capex Driving member and staff satisfaction initiatives Maintaining quality facilities and equipmentPeople management which includes, recruitment, performance management, and team development.

Dubai

• Over look weekly strategy for Membership sale, Personal training sales & Sport Zone rentals (indoor sports facility) • Manage online booking system (EZ facility) with various Sports ie. Basketball, Football, Volleyball, Badminton & Cricket • Carry out quarterly discussions and performance appraisals as necessary. • Carry out daily operational walk rounds of all department areas to ensure smooth running. • Follow up Daily/Weekly on outstanding maintenance issues with the Engineering Department.

Dubai

•Area under my direct supervision Gym, Sports Hall, Pool ,2 Tennis courts, 2 Squash courts ,3 function room (for Spinning, karate, kick boxing, yoga ect.) •Preparing the mothly class timetable and Sports hall booking for ALL events function team buildings, birthday parties, ect..• Prepare Monthly schedule for staff reporting directly to me•Ensure up-to-date hard-copies of department SOP’s are maintained at all times.•Follow up Daily/Weekly on outstanding maintenance issues with the Engineering Department.•To conduct audits and training on lifeguards.•Handle guest complaints effectively and according to Clubs complaint handling procedures, ensuring follow up with guest.•Report accidents, injuries and unsafe work conditions to the Club Manager•Ensure all staff uniform and personal appearance is clean and professional

Abu Dhabi

Prepare weekly schedule for staff reporting directly to me underManage the Recreation Department and all Hoteliers in a fare and professional manner, concentrating on development of the business.Review and recommend changes of the operation procedures to the Assistant Recreation Manager.Coordinate department operation with other relevant departments within The Yas Hotel.Train and develop potential Recreational Hoteliers for career growth.Ensure up-to-date hard-copies of department SOP’s are maintained at all times.Carry out quarterly discussions and performance appraisals as necessary.Carry out daily operational walk rounds of all department areas to ensure smooth running.Follow up weekly on outstanding maintenance issues with the Engineering Department.To research new and innovative ideas and technologies to be implemented to keep the Recreation Department on the cutting edge.To conduct audits and training on lifeguards.Handle guest complaints effectively and according to The Yas Hotel complaint handling procedures, ensuring follow up with guest.Report accidents, injuries and unsafe work conditions to the Recreation ManagerEnsure uniform and personal appearance are clean and professionalAchievements: Have completed 4 online certification for Technogym Machines Flexibility, Cardio Wave, Excite Top, Kinesis Ongoing studies...

United Arab Emirates

Support execution of logistics and warehouse strategyImplement financial metrics and associated KPIs for performance of supply chain network and vendorsHelp develop and implement global transportation cost-savings programs for year-over-year savingsIdentify project responsibilities, delegating phases and elements to the appropriate personnelMaintain insight into industry and global logistic trends that will benefit the organization in the marketplaceDaily and Monthly ResponsibilitiesLead daily control meetings, identifying issues and actions needed to be takenAnticipate and resolve day-to-day issues, complete root cause failure analyses, and take corrective actionsMaintain budgetary, scheduling, and project database oversight, and report regularly to senior management about progress, plans, and problems that could affect costs or schedulesStrategize with various internal business units and vendors to identify opportunities for continuous improvements to the current supply chain networkManage compliance, quality control, and quality assurance standards and specifications Supervised daily operation on 26 sites.Preparer weekly schedule for staff reporting directly to me.Managing a labor force of 122 staff and 4 foremen.Had to ensure that equipment was sent to sites on time and forward planning works with the client (Project managers and Site engineers) to ensure that we work with their program and time frame.• Drawing up a progress plan and daily reports.has been done through a daily report.• Ensuring that the logistics had planed the shifting of materials andare delivered on time every time. For new sites, and demobilized sitesonce the works was completed on the client’s request.• Doing site audits to make sure that we are upholding our companystandards and HSE standards of our company and the client. SKILLS:Computer literate: MS Windows, MS Office Word, MS Office Excel

United Arab Emirates

Completed the following in-house training courses:Fundamentals of Excellence ManagementCommunicationComplaint HandlingGuest Satisfaction - all FISH coursesTeamworkBasic First AidFire and SafetyHealth and SafetyCulturosityAchievements: Part of team that achieved 2003 Dubai Quality Award,2007 Dubai Quality Award Gold Assisted in achieving ISO 9002 certification for Wild Wadi Waterpark. This is the first time that a Waterpark or amusement facility has achieved this distinction Accredited Beach InstructorHelped write S.O.P's on Kids structure & Flow RidersHelp implement new pool rotations /walk through/Opening & Closing paper work for Team Leader and Assistant ManagerResponsibilities: Supervise the daily operations (opening/closing the section) Manage aquatic emergency Display a positive approach to problem solving; resolve guest complaintsAccredited Risk Management. Ensure guest and colleague’s satisfaction and safety. Ensuring professionalism amongst the lifeguards. . Offer coaching and support on skills

United Arab Emirates

Responsibilities: Managing and implementing safety proceduresRescuing guest in distress, crisis control and implementation of emergency procedures Guest relations