Dylan Barks Email & Phone Number

As an experienced and dedicated Site Director / Head of Training at Imagine Swimming, I bring a passion for delivering exceptional experiences to our swim school sites. With a hands-on approach, I oversee daily operations, ensuring a seamless facility functioning and strict adherence to health and safety regulations, providing our customers with uninterrupted services.My expertise lies in maintaining pool equipment, efficiently troubleshooting mechanical issues, and managing staff payroll with precision. Additionally, I conduct thorough performance evaluations, providing constructive feedback and setting achievable goals to motivate and empower the team of swimming instructors.As a strong advocate for customer satisfaction, I design and implement comprehensive training programs for our instructors, with a focus on enhancing their teaching techniques, safety protocols, and exceptional customer service skills. Regular staff training sessions keep us abreast of industry best practices, ensuring we consistently deliver top-notch service to our valued customers.Driven by a commitment to excellence, I actively participate in strategic planning, business growth, and site expansion efforts, aiming to continuously enhance our services. My emphasis on safety protocols and timely customer response contributes to creating a secure and customer-centric environment, building trust with our clientele.In this role, my primary goal is to ensure that Imagine Swimming remains at the forefront of the industry, delivering unparalleled service and enriching the experiences of our students and their families.

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  Hunter College

  Biophysics