Plan, schedule and keep regular contact with key individuals, using consultative selling techniques and offering tailored and added new value solutions to improve sales opportunitiesAnalyze sales figures, run reports, maintain sales databases and communicate with colleagues in the sales, marketing and editorial departments daily.Manage a diverse portfolio of institutions, building a deep understanding of each customer needs and provide sales service to drive the high levels of customer service and satisfaction

Oversaw the maintenance of fulfillment systems data, forms, files, and reports in accordance with Store policies and procedures.Established and maintains relationships with publishers in order to ascertain the status of an order or damaged books and/or return to vendors.Supervised the work activities of fulfillment associates

Supervised the employees of the course materials department, including assigning and evaluating their workIn partnership with the course materials department head, planned course materials department work calendar, and enforced policies related to specific tasks and activitiesSourced course materials from students, wholesalers, distributors, and publishers. Reached out to publishers, faculty, and Follett partners to ensure customers were provided with a full range of course material options. Responded to inquiries regarding orders and inventory levels.