Dylan Baxter Email & Phone Number

Portland, Oregon, United States

• Take executive action on tech services for Nike WHQ.
• Dispatch a team of thirty techs across ten regions.
• Assist in management and retrieval of loaner equipment.
• Compile vital reports for both clients and the company.
• Audit monthly reports for billable services.
• Monitor and update employee performance charts.

Arizona, United States

• Provide real time monitoring and reporting.
• Provide proactive analysis on volume, behavioral, and shrinkage trends.
• Validate inbound volume for large spikes against historical and staffing data and communicate necessary actions.
• Collaborate with operations to compile daily metric reports and other deliverables.
• Work with all levels of personnel to document and identify contact drivers and areas of opportunity.
• Play a key role in workforce management.

Mesa, Arizona

• Adopt and utilize Spotify’s Tone of Voice with each customer interaction.
• Work directly with artist and their management to ensure their content is displayed correctly.
• Communicate with customers over email and Twitter through internal systems.
• Consult with customers and determine best solutions to their individual needs.
• Monitor and report trends in consumer contacts.
• Assist in constant improvement of employee knowledge base.

Tempe, AZ

• Supervise teams of up to 25 agents. o Quickly adapt to needs of the business, increased responsibilities as required.
• Coach agents to efficiently follow best practices and better assist consumers.
• Act as second tier contact for all customer support agents.o Provide guidance and support to empower the tier one agents. o Assist in resolution of escalated consumer interactions.
• Identify and report trends to both the frontline support and leadership teams. o Provide guidance in support of continuous improvement efforts
• Negotiate with carriers to ensure delivery of orders.
• Promote Nike brand.

Phoenix, Arizona Area

• Supply Chain Managemento In depth analysis of inventory datao Track and forecast of sales. Work with accounting executives for presentations. Validate sales data.o Forecast and recommend orders to major retailers.
• Create weekly and quarterly sales performance reports.
• Ad hoc reporting while meeting critical deadlines.
• Generate accurate Purchase Orders.
• Travel to retail sites to collect market data.

Scottsdale, AZ

• Serve as acting Supervisor for 5 employees.
• Analyze and learn new procedures for training of peers.
• Analyze work volumes for distribution of labor.
• Process customer orders and located available stock.
• Coordinate with internal departments to manage inventory shortages.
• Guide and adjust inventory levels.

Bachelor Of Science - Bs, Logistics, Materials, And Supply Chain Management

Google Data Analytics Certificate