Dylan Begnaud Email & Phone Number

Amsterdam, NH, NL

Austin, Texas, United States

Seattle, Washington, United States

• Hired and coached 7 process engineers to work with cross-functional teams to build products and standards thatcontributed to $8.2MM in annualized savings for customer support workflows.
• Coordinated with product and program managers to ensure each engineer was completing the software lifecycleneeded for customer deadlines.
• Piloted, organized, and led quarterly team events for the continuous improvement pipeline to resolve lowerpriority items missed due to resource constraints. This event consistently reduces the ticket backlog by 25%.

Seattle, Washington, United States

• Worked with cross-functional teams through a full product lifecycle to reduce the case handling time from 14.9mins to 1.4 mins, affecting 2100 contacts per week.
• Created the standard operating procedures to implement a similar solution on the team’s 52 other globalimpacting products over the next 3 years.
• Established a data-gathering method to highlight the continuous improvement work on the team, which utilizes18% of the team’s resources and contributes to 37% of the annual goals. This tracking mechanism accounted.
• Actively managed and led the team’s continuous improvement pipeline by removing obstacles and prioritizingimprovements through the Agile methodology.
• Implemented the operational standard for the team’s products on latency and fatal acceptance. This standard setthe new baseline for all new solutions being launched and reduced the team’s false positive production.
• Standardized the team’s ticket intake process and prioritization for the continuous improvement process, leadingto our external partners and customers cutting fewer duplicate and non-issue related tickets.

Everett, WA

• Developed capacity models to summarize limiting flow for airplane movement in future rates changes.
• Facilitated Kaizen events with manufacturing managers and mechanics to identify areas of the airplane buildwhich needed improvements on schedule performance.
• Created daily visibility reports to track the performance of the manufacturing and system recovery plans in orderto keep the airplane on schedule for the customer and to prevent factory lock-downs.

Dallas/Fort Worth Area

Houston, Texas Area