Works in natural resource management projects

Research and remediate escalated customer complaints for Wells Fargo- Cases include discrimination concerns, media/ legal threats, allegations against the bank/ bank workers, and other similar higher risk complaints- Search through banking procedures and records to determine if involved employees breached the Wells Fargo code of conduct, state or federal laws, or any other regulations set down by the government or bank- Expectations include reaching out to customers and Wells Fargo banking departments by phone or email to research claims and provide feedback and remediation

Worked for Wells Fargo researching and remediating line of business customer complaints- Cases researched include credit card, checking, ATM, and customer service claims and complaints.- In depth use of computer and banking systems, including Excel and Word, for research and organization purposes - Search through banking records and other documentation to resolve customer complaints- Draft letters to customers explaining the outcome and rationale for bank decisions and resolution- Scrub through cases and assign workable cases to team members

Verify functionality, data content, performance, first party compliance, usability/ playability, and hardware/ software compatibility of Activision titles.

Lead a team working in the Three Rivers Park District completing natural resource conservation projects. - Worked closely with park district staff and other crew leads forming and organizing projects- Provided opportunities for crew member growth towards personal goals- Trained others in required skills and tasks - Engaged in conflict resolution when necessary