Dylan Bockrath Email & Phone Number

Elmore, Ohio, United States

• Delivers tier 2 technical support in person and over the phone to a 700 employees on-site and 3,700 employees globally.
• Facilitates seamless onboarding and offboarding, ensuring efficient setup and deactivation of accounts, devices, and access.
• Diagnoses and resolves a wide range of hardware, software, and network issues, contributing to improved system uptime.
• Manages user accounts and permissions in Active Directory and other access management systems.

Bowling Green, Ohio, United States

• Supported network administrator by upgrading various data communication and networking systems.
• Installed, configured, and maintained over 100 workstations across 8 counties, contributing to a boost in productivity.
• Provided remote help desk support for 4000+ users across the state, resulting in an enhanced customer experience.
• Collaborated with IT specialists to create solutions for end users.
• Created and maintained user-friendly documentation for troubleshooting procedures.

North Baltimore, Ohio, United States

• Developed 8 unique Power BI reports to help business leaders make data-driven decisions.
• Engaged in weekly meetings with management to highlight key report updates and gather input.
• Ensured the accuracy and integrity of data by updating and maintaining databases.
• Utilized SQL to write queries for Oracle databases, ensuring effective data retrieval and data analytics.

Findlay, Ohio, United States

• Quickly moved and transported completed products to more than 100 stores.
• Maintained active forklift operator certification and continuously improved skillset.
• Processed an average of 600 items per day, leading to a 10% efficiency boost in inventory management.

Bachelor Of Business Administration - Bba, Management Information Systems, General

• AACSB Accredited College of Business Administration • Overall GPA: 3.88

High School Diploma

Overall GPA: 3.81