Dylan Bockrath Email & Phone Number

Elmore, Ohio, United States

• Delivers tier 2 technical support in person and over the phone to a 700 employees on-site and 3,700 employees globally.• Facilitates seamless onboarding and offboarding, ensuring efficient setup and deactivation of accounts, devices, and access.• Diagnoses and resolves a wide range of hardware, software, and network issues, contributing to improved system uptime.• Manages user accounts and permissions in Active Directory and other access management systems.

Bowling Green, Ohio, United States

• Supported network administrator by upgrading various data communication and networking systems.• Installed, configured, and maintained over 100 workstations across 8 counties, contributing to a boost in productivity.• Provided remote help desk support for 4000+ users across the state, resulting in an enhanced customer experience.• Collaborated with IT specialists to create solutions for end users.• Created and maintained user-friendly documentation for troubleshooting procedures.

North Baltimore, Ohio, United States

• Developed 8 unique Power BI reports to help business leaders make data-driven decisions.• Engaged in weekly meetings with management to highlight key report updates and gather input.• Ensured the accuracy and integrity of data by updating and maintaining databases.• Utilized SQL to write queries for Oracle databases, ensuring effective data retrieval and data analytics.

Findlay, Ohio, United States

• Quickly moved and transported completed products to more than 100 stores.• Maintained active forklift operator certification and continuously improved skillset.• Processed an average of 600 items per day, leading to a 10% efficiency boost in inventory management.

Bachelor Of Business Administration - Bba, Management Information Systems, General

• AACSB Accredited College of Business Administration • Overall GPA: 3.88

High School Diploma

Overall GPA: 3.81