• Supported all aspects of client data.• Served as a technical expert with client data and technology services.• Led demos, elicited feedback, and gathered requirements from Fortune 200 clients.• Reduced monthly developer vendor costs by 40%.• Developed and automated data pipelines.• Maintained and developed Power BI dashboards.• Built ad hoc automation tools with Python.• Scheduled and met deadlines for product feature updates.• Managed technical vendors. • Administered AWS services.• Wrote user-friendly SOPs and instructions for team members.

Operated in a cross-functional environment, managing air cargo compliance, service conformance, SharePoint sites, operations, and maintenance reporting. Security Coordinator: • Provided consultations regarding IACSSP procedures. • Audited STA application submissions, ensuring a 100% pass rate. • Administered and wrote bi-annual audits, ensuring over 90% pass rate. • Automated training reminders, and data processing, saving 90 minutes of daily work. • Responded to air cargo regulatory audits, ensuring zero fines were incurred. • Created an Excel data loader to transfer compliance data seamlessly, saving an hour of daily work. • Generated an agent directory using Power Pivot and Power Query.Service Compliance: • Designed monthly and quarterly service compliance KPI reports using Tableau, improving service conformance by 3% year over year. • Built a service compliance Access database to gather qualitative and contextualize quantitative data. • Delivered insightful ad hock KPI reports by extracting information from a data warehouse using SQL.Maintenance and Repair: • Maintained and audited Lynden International’s vehicle data. • Audited vendor's repair invoices. • Performed accurate data entry of vehicle maintenance PMs on time.SharePoint Team: • Updated previous intercompany forms with HTML, CSS, and JavaScript to create user-friendly sites. • Utilized SharePoint Designer to build workflows. • Constructed cascading lists in SharePoint for maintenance update forms to improve auditing.

• Rerouted shipments in a timely manner to prevent cost increases and missed deliveries• Created an Excel macro to improve morning productivity by 15 minutes• Negotiated costs with third party vendors while also meeting internal stakeholder requirements• Researched shipments for stakeholders while providing excellent customer service