Dylan Borg Email & Phone Number

Malta

Responsibilities reduced:Discontinued involvement in web and database development.Added Responsibilities:Office Relocation Management:• Managed the office move from Valletta to St. Julian’s, overseeing the transportation and setup of servers, including the installation of a new server rack, rack equipment, and UPS.• Coordinated the finalization of the new office space, including desk setups, computer installations, printer configurations, and device setup.• Planned and executed the cabling for access points to ensure seamless network connectivity across the new office.Boardroom and Meeting Setup:• Set up and configure boardrooms for client and director meetings, ensuring all technical requirements are met for smooth operations.IT Asset and Inventory Management:• Oversee and manage the inventory of IT-related assets, including computers, peripherals, cables, adaptors, and other equipment.• Maintain an up-to-date asset list for insurance purposes, ensuring proper documentation and tracking of all assets.ISP Management:• Manage relationships with Internet Service Providers (ISPs), including contract negotiations, issue resolution, and discussions regarding service packages and upgrades.Employee IT Support:• Provide technical support for employees’ personal laptops used for remote work, diagnosing and resolving hardware and software issues to ensure functionality and security.Document modifications (OpenText Exstream):• Utilized OpenText Exstream to automate the generation of dynamically populated documents based on database information.

St Julians - Malta

Key Responsibilities:Document Creation and Management:• Develop and update documents for both internal and external use, ensuring consistency in layout across multiple languages.• Create and update LiveCycle fragments for document use, incorporating JavaScript for added PDF functionality.• Software used: Adobe InDesign, Adobe LiveCycle, Acrobat Pro, Photoshop (for minor logo editing).• Design and update employee email signatures using Photoshop.Web Development and Database Management:• Design, create, and maintain internal websites and databases.• Technologies: MySQL, PHP, JavaScript, FPDF (PHP library for generating PDFs from database data), Easy Tables (FPDF extension), DHTMLX.Service Desk Support:• Set up new workstations, move computers, and replace peripherals as needed.• Diagnose and resolve computer issues; escalate to Service Desk for elevated permissions when necessary.• Log IT-related issues in Jira, including remote setup, queries, updates, email issues, profile problems, and computer resets.Server Maintenance:• Perform regular cleaning and maintenance of the server room and server racks.• Replace servers, UPS units, and switches as required.• Coordinate with the Network Team and local technicians for server maintenance.• Handle physical re-cabling, rack positioning, and other manual tasks to ensure server room organization.• Install and set up servers and network devices as per instructions from the Network Team.

Marsascala - Malta

Key Responsibilities:• Cashier Duties: Handle cash transactions, process payments, and ensure accurate register operation.• Customer Service: Address customer inquiries, resolve complaints, and accommodate specific dietary requests or preferences.• Food Preparation: Prepare and organize ingredients in advance of the shop’s opening, ensuring readiness for service.• Food Preparation: Cook and assemble meals according to the menu and customer specifications.• Compliance: Adhere to food safety and hygiene regulations to ensure a safe working environment.• Inventory Management: Monitor and manage stock levels to ensure sufficient supplies for peak hours and upcoming days.• Cleaning & Maintenance: Maintain cleanliness and sanitation of the kitchen, service areas, and equipment during and after operating hours.

Mriehel - Malta

Key Responsibilities:• Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.• Address a variety of inquiries, including IT support and service-related questions.• Troubleshoot and resolve internet and phone connection issues in a timely manner.• Assist with the setup and configuration of phone and internet connections, ensuring smooth service activation.