Assisted members with membership and apparel inquiries via chat and email. Learned and retained detailed knowledge of all Peloton Apparel garments. Established comfortable rapport with members and provided prompt guidance and issue resolution. Held up to three simultaneous member chats at once, while maintaining a customer satisfaction above 90%.

Directed bartending operations, including scheduling, inventory management, and customer service. Entered the industry with little experience, and quickly expanded my knowledge of spirits and beers with notable and award-winning mentors.