-> Oversaw critical incidents within ANZ region.-> Responded to internal and external stakeholders, government bodies and agencies.-> Media escalations

-> Assisted management, head office with statistics/data resolution. -> Adaptation to ever changing and evolving technology industry and product release, gained advanced knowledge of client needs and wants to match products and services to resolve their need(s)-> Managed team of multiple individuals to help them achieve 30/60/90 day goals using SMART framework-> Engaged in dispute resolution to manage and rectify/resolve customer expectation and alleviate company pressure points through company escalation tactics-> Advanced knowledge of Siebel and Pronto system to engage in assistance of new and existing clients-> Built and modified excel models based on store needs to help them adapt and identify strong growth areas, and identify pressure points within sales that were required to be bridged-> Identified customer feedback through quantitative and qualitative feedback platform's and assisted implementation of procedures through use of feedback-> Ranked nationally in sales to new mobile acquisition on numerous occasions