Dylan Bruce Email & Phone Number

Plano, Tx, Us

London, Gb

London, England, Gb

• Spearheaded the creation of training materials, scheduling, and onboarding procedures for 60 new consultants as the 4th hire for the American branch of the business.• Developed and delivered comprehensive training on topics including systems, market knowledge, entry-level sales, advanced-level sales, train-the-trainer, and leadership training.• Designed training materials from scratch for both classroom and virtual settings, utilizing data analysis and feedback to identify opportunities for improvement.• Provided personalized one-on-one desk coaching to individuals and groups to improve performance and drive output, implementing incentives and support as necessary.

Newcastle Upon Tyne, England, Gb

• Oversaw onboarding, training, support, and coaching for the Dallas office and covered the Chicago and Charlotte offices for 3-4 months as an interim trainer during a vacancy.• Effectively managed multiple training groups simultaneously, averaging 12-15 participants per group, by coordinating schedules and maintaining strong communication with all parties.• Accumulated over 2000 hours of training delivery experience, including classroom and virtual sessions, due to the heavy focus on classroom-style training.• Developed training materials from scratch, including train-the-trainer sessions, manager spotlight sessions, and an expansive and complex training program for a new department (Cloud division).• Mentored new trainer hires by providing constructive advice, coaching, and feedback to improve their skills and effectiveness.• Collaborated with VPs across the organization to provide personalized support and coaching to enhance their teams' performance and capabilities.

Plano, Texas, Us

Specialist Telecoms Recruiter focusing on Cell Tower opportunities (of all levels) working for leading telecoms companies across the US.Responsibilities include:* Identifying qualified candidates* Learning their career aspirations and motivations for looking for work * Matching them with the opportunity/opportunities that best match their needs* Presenting the candidate to the client * Managing candidate through interview process, including preparation and what they can expect* Salary negotiation* Offer presentation* Offer rejection (if relevant)

• Managed the day-to-day operations of two restaurants, operating 6 days a week.• Lead and encouraged a staff comprised of servers, bartenders, chefs, and kitchen professionals to perform to the best of their abilities.• Maintained daily inventory and orders with the goal of saving and cutting spending.• Focused on customer service and guest inquiries to ensure regular visits from customers.• Created a strategy to network with the City of Corsicana to enable us to be involved with city events.

Education record

Education record