Dylan Buckley Email & Phone Number

• Handled client support tickets through email and phone calls through Freshdesk• Collaborated and wrote internal helpdesk articles for other team members• Streaming software deployment and troubleshooting• Virtual server setup and deployment• Virtual walkthrough and setups for new clients• Created Confluence articles for internal user guides and processes• Create/manage/escalate Jira tasks for various projects

• Handled client support tickets through email and phone calls through Zendesk• Installed, setup, and instructed users on the software used for them to access their cloud servers• General software/hardware trouble shooting• Quickbooks file maintenance and repair• Windows server troubleshooting• Active Directory user creation and troubleshooting• Create/Update knowledge base articles

Columbia, Missouri Area

• Wrote/reviewed technical documentation as guides for agents on the go • Serviced between 40-60 agents at any given point in time • Setup and provided maintenance for all agent computers both personal and in office • Managed Multiple CRM's simultaneously and provided training to agents • Managed Business/Agent websites across multiple platforms (Wordpress, Wix, DMG) • Worked with technology vendors to keep office hardware up to date and running around the clock • Office 365 management (sharepoint, onedrive, webmail, admin console) • On site server maintenance and troubleshooting • Domain (local and web) setup and maintenance

Columbia, Mo

• Designed and provided deployment instructions for equipment at remote properties • Monitor and manage security cameras, access control, and video servers at resident properties and job sites • Coordinate initial installation with ISPs at new job sites • Remote manage leasing agent and out of state hardware • Purchase, setup, deploy all new PCs, laptops, and company phones • Manage internal company phone system • Manage and delegate access levels for employees/contractors • Remote / In person helpdesk support for employees

Bachellors, Computer And Information Systems

Computer Science