Dylan Burden Email & Phone Number

• Delivering excellent customer service to in and outbound calls, ensuring a good customer experience and mitigating any issues to avoid escalation.• Assisting customers in the technology section, selling video games, consoles, and other electronics based on the customer needs.• Managing and maintaining key relationships with prospective and current customers through fantastic rapport and a consultative approach in analysis depending on their needs.• Managing and ordering the stock, organising the stock room and store front, and ensuring all levels were 100% available and re-ordered in a timely manner.• Handling the cash register and all payment transactions efficiently and quickly to maintain smooth operations for customers. • Managing the team and vision department to understand product, learn promotions and implement Samsung’s core mission in making sales, maintaining revenue and increasing brand presence in the market.• Analysing sales activity and business pipeline, producing business plans with manager to consistently achieve targets as well as investigate when not achieved.

Kent

• Working alongside a Planner, which involved checking all engineers have dispatched and are prepared of their daily tasks. • Assisted with basic CAD designs for installers, alongside a collaborative team. • Monitoring all tasks, including previous works to ensure there are no outstanding works that need prioritising.• Scheduling appointments with customers, as well as calling to confirm appointments to keep tasks lists going.• Working in the technical department during summer and Christmas periods, taking soft service calls from end users, and assisting engineers and designs.• Providing exceptional customer services to every contact across phone, email, text and live chat, in a consultative and empathic manner in order to provide solutions.• Building rapport with customers to consider their needs, the next step in resolving their problem, and helping them understand the process.

Master'S Degree, Aerospace Engineering, 2:1

Education record

A Levels: Maths – B, Physics – C, Design Technology – C. 10 GCSEs (A* - C) including Maths and English.