Dylan Burden Email & Phone Number

• Delivering excellent customer service to in and outbound calls, ensuring a good customer experience and mitigating any issues to avoid escalation.
• Assisting customers in the technology section, selling video games, consoles, and other electronics based on the customer needs.
• Managing and maintaining key relationships with prospective and current customers through fantastic rapport and a consultative approach in analysis depending on their needs.
• Managing and ordering the stock, organising the stock room and store front, and ensuring all levels were 100% available and re-ordered in a timely manner.
• Handling the cash register and all payment transactions efficiently and quickly to maintain smooth operations for customers.
• Managing the team and vision department to understand product, learn promotions and implement Samsung’s core mission in making sales, maintaining revenue and increasing brand presence in the market.

Kent

• Working alongside a Planner, which involved checking all engineers have dispatched and are prepared of their daily tasks.
• Assisted with basic CAD designs for installers, alongside a collaborative team.
• Monitoring all tasks, including previous works to ensure there are no outstanding works that need prioritising.
• Scheduling appointments with customers, as well as calling to confirm appointments to keep tasks lists going.
• Working in the technical department during summer and Christmas periods, taking soft service calls from end users, and assisting engineers and designs.
• Providing exceptional customer services to every contact across phone, email, text and live chat, in a consultative and empathic manner in order to provide solutions.

Master'S Degree, Aerospace Engineering, 2:1

Education record

A Levels: Maths – B, Physics – C, Design Technology – C. 10 GCSEs (A* - C) including Maths and English.