Dylan Burrough Email & Phone Number

United States

• Provided technical support to end-users via phone, email, and in-person• Installed and configured software and hardware on desktops, laptops, and mobile devices• Troubleshot network connectivity issues and resolved system errors• Maintained and updated inventory records for computer equipment and peripherals• Assisted with the development and implementation of IT policies and procedures• Conduct vulnerability scans using Rapid7• Use Intune MDM to setup and manage end user devices assigning appropriate security groups and settings

• Demonstrated the ability to operate machinery in a high-pressure environment, meeting production targets and deadlines on schedule.• Utilized strong multitasking skills to effectively monitor and adjust multiple machines simultaneously, making appropriate decisions to ensure optimal production efficiency.• Conducted regular checks and investigations to identify and troubleshoot mechanical problems, recording findings and outcomes to facilitate ongoing improvements.• Provided training and cross-training to new and experienced operators, sharing technical knowledge and best practices to ensure consistent and effective operation of machinery.

• Demonstrated exceptional attention to detail and accuracy in fulfilling medication requests and documentation for patients in need, ensuring timely delivery and compliance with all regulatory requirements.• Utilized strong interpersonal and customer service skills to provide courteous and effective assistance to patients and healthcare providers, answering phones and responding to inquiries in a professional and compassionate manner.• Conducted compounding of medications and IV fluids, leveraging advanced technical knowledge and expertise to ensure accurate and precise preparation and handling of complex pharmaceuticals.

Bachelor'S Degree, Cyber Security And Information Assurance

Obtained bachelors

Education, General Studies