Dylan Clarke Email & Phone Number

United States

• Perform routine maintenance and repairs for hardware components when feasible.• Support Senior IT Officer/IT Officer across various systems including network infrastructure, VMware virtual infrastructure, backup systems, satellite infrastructure, CCTV systems, printers/scanners, Internet Café (iCafe) systems, and specialized department systems.• Follow Fleet Regulations regarding health and safety procedures, training, and compliance.• Lead by example in professionalism, ethics, responsibility, integrity, engagement, and personal presentation, setting a high standard for the team.

South Africa

Manufacturer and distributor

Cape Town, Western Cape, South Africa

South Africa

In this role, While meeting and exceeding set expectations, I oversaw and streamlined the day-to-day operations of the information security management system. Control implementation plans and document management systems were reviewed and revised. I improved information security by keeping track of access and permission controls, as well as logs. I managed and maintained the ISMS budget by implementing and implementing best industry practises, and I increased productivity and work efficiency by implementing and training on information security policies and procedures. Through effective control and project implementation planning, I was able to ensure the smooth execution of key projects.• Served as a System owner for key security systems.• Spearheaded the ISC agenda and Change boards.• Drove continuous improvements by reviewing and implementing risk and treatment plans.• Led implementation of change control and risk management for smooth flow of operations.• Achieved ISO 27001 accreditation by leading all information security assessments and audit functions.In this role, While meeting and exceeding set expectations, I oversaw and streamlined the day-to-day operations of the information security management system. Control implementation plans and document management systems were reviewed and revised. I improved information security by keeping track of access and permission controls, as well as logs. I managed and maintained the ISMS budget by implementing and executing best industry practises, and I increased productivity and work efficiency by implementing and providing comprehensive training on information security policies and procedures. Through effective control and project implementation planning, I was able to ensure the smooth execution of key projects.

South Africa

In this role, I was hired as Group Head of IT for Africa to ensure that Mane shared services were delivered smoothly. As a key member of the IT leadership team in France, I planned, designed, and developed robust IT strategies. By overseeing the entire IT budget in Sub-Saharan Africa, I was able to save money and make better use of available resources.• Acted as Head of IT for over 18+ sites across sub-Saharan Africa.• Improved operational excellence by directing all IT and support department functions.• Led entire aspects surrounding Mane Shared Services as Head of the application department.• Ensured optimal business continuity by leading overall facets of the business intelligence department.• Oversaw Hundreds of solution implementations globally by leveraging strong IT management and team leadership skills.

Cape Town Area, South Africa

In this role, I planned, designed, and implemented efficient network, server, and storage solutions. By managing the network's deployment and management, I ensured compliance, uptime, and redundancy. I was in charge of maintaining and configuring the core network infrastructure. I identified system requirements and planned for appropriate upgrades. By providing third-line support, I was able to resolve complex issues and address concerns.• Proficiently managed and maintained budget on a 3 - 5 year cycle.• Coordinated management of fibre technologies in relation to the Core Network environment.• Discovered new technologies for competitive advantage in product research and development.• Enabled improvements by ensuring effective utilisation of technologies in efficient, profitable, and secure manner.• Led performance and operational excellence through excellent management of infrastructure and application teams.• Devised and deployed solutions to identify risks and short coming relating to infrastructure and application performance.Additional Experience:IT Support 3rd Line, Deli Spices Deli Spices PTY (LTD), Cape Town

Cape Town Area, South Africa

In this role, I was in charge of ensuring the smooth implementation and upkeep of WAN and LAN connectivity, routers, firewalls, VPNs, and security solutions. I ensured optimal business continuity by implementing and maintaining disaster recovery solutions. I provided excellent IT support for problems with the client's or internal systems and network infrastructure. I managed the remote monitoring and management system by updating agent scripts, responding to alerts, monitoring the dashboard, and conducting periodic system reviews. For the smooth operation of all computer systems and network infrastructure, I documented maintenance. I kept the customer informed of the incident's progress, impending changes, and agreed-upon outages.• Utilised cutting-edge technologies to implement and maintain hosted and cloud solutions as per customer requirements.• Remained up-to-date with current and future technologies emerging by reviewing IT publications and online materials.• Ensured timely delivery of projects by collaborating with IT teams in applications infrastructure and business intelligence.• Provided Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, as well as Cloud technologies: Office 365, SharePoint Online, Teams.

• Years Of setting up events and network Trouble shooting • Maintaining a network of 1000+ computers • PC Hardware Technician

Master Of Computer Applications (M.C.A.), Information

Education record