Work with Growth Product Manager contributing to product strategy, product goals as well as owning product road maps, managing & analyzing success metrics and being the customer liaison while working cross-functionally.• Conducted user tests and research to understand, track and minimize the large drop off between interested Donors and those who ultimately published a scholarship• Leveraged learnings about the financial needs of our Donors from user tests and research to lead the Fund feature from ideation to release in one quarter yielding 5-figures in contributions within the first week of an organic soft-launch• Led and presented weekly status sync-ups amongst key Donor platform stakeholders informing on key metrics, project status, and gathering feedback on current processes, features, and operational pain points

Focusing on User Experience (UX) Research and Design / Human Computer Interaction (HCI) / Social Computing

• Worked with Visual Design team to generate upcoming platformredesign ideas through sketching, wireframes, and medium-fidelityprototypes• Worked with UX Research team proctoring and notating user testson potential platform redesign layouts, tools and offerings• Coded and distilled user test findings for key insights to share withstakeholders• Created and presented visual collateral to key stakeholders acrossvisual design, product, and business teams advising on user testfindings

• Promoted and granted direct report after leading and growing the Private Market department in revenue year over year and expanding the program globally• Manage, train and guide direct report to maintain and grow client base• Assist in the continued global expansion of the Private Market program through internal and external training sessions and providing technical guidance during the set-up and initial launch stage• Establish and conduct training sessions for colleagues globally and cross-functionally (sales, account management, and operations) to sell and manage the Private Market platform• Establish and conduct training programs to clients and their teams on how to sell, use, and manage the Private Market platform• Collaborate with Business Analytics team to create proactive and insightful reporting to keep track of the growing book of business as well as to generate forward thinking reports in anticipation of future client needs• Collaborate with Senior Product Management team by leveraging internal and external user feedback on the user interface to reduce internal workload, expand external usability, and scale self-serve initiatives through user interface automation• Collaborate and triage with Product and R&D teams on product tests and platform bugs by performing the initial investigations, drafting the case, and technically auditing the results

• Led and implemented Private Market business across North America, Europe, and Asia• Regular consultation with clients and subsequent collaboration with Senior Product Management to address frequent use cases and pain points led to feature additions• Created marketing collateral to promote the Private Market platform globally• Published external facing Private Market guidebooks and training material in several languages to train external teams on Private Market platform management• Leveraged Analytics tools to identify growth opportunities enabling growth for clients year over year• Worked with Research & Development to automate a key report, eliminating hours of manual effort for account management weekly

• Triaged and resolved issues on proprietary platform collaborating with Engineering team on resolution• Trained recently-established London office on internal tools and processes• Created a top-down training program and its associated training materials for new hires to resolve geographical and headcount limitations internationally• Collaborated with Analytics, UK Sales and UK Account Management to establish formal workflow processes immediately reducing Analytics UK workload

• Triaged and resolved issues on proprietary platform collaborating with Engineering team on resolution• Provided feedback and suggestions to Product team on feature additions to continually improve and build upon existing platform• Coordinated with Account Management team to set up and launch campaigns and triage ad-serving issues

• Provided elementary students living under the poverty line and testing below their grade levels the opportunity to receive individualized tutoring and mentoring from college students• Initially started as a volunteer in its early iteration as a weekly after-school reading program where college students read to elementary students living under the poverty line and testing below their grade levels• Took over and re-established the program as a comprehensive reading program that offered tutoring and mentorship services to its students• Served on average 20+ mentor-mentee partnerships each semester four days a week• Managed (2) $5k grants throughout the 3.5 years of serving• Curated a growing library tailored to the needs and interests of the students• Created an incentive program to help each student both track and accelerate their literacy levels• 2013 BGC Volunteer of the Year Award Recipient

• QA different retailer sites within the HookLogic network to ensure the platform is running at its expected breadth• Generate and append search terms to extend network campaigns online reach• Identify and append complimentary categories to extend network campaigns online reach

• Responsible for contacting vendors and producing points of contact• Helping build relationships between the vendors and the agency• Provide assistance on various campaigns, both before and during the campaign• Monitoring the status of campaigns• Assisting with day-to-day office duties• Keeping records of discussions and presentations• Assessed the quality of prospects and possibilities of their offerings

• Serving clients from floor to register• In charge of the organization and upkeep of both the fitting rooms and floor• Educating clients on diamonds, various gems, and cuts• Responsible for the security and storage of fine jewelry• Record keeping duties regarding the sale and inventory of fine jewelry• Performed repairs and resizing on certain pieces of jewelry