Dylan Carter Email & Phone Number

Bellevue, Washington, US

Seattle, Washington, US

• Administered Okta for 300 employees and a dozen service accounts
• Worked within Azure environment with 15,000 employees and 20,000 devices
• Maintained RBAC system, with onboarding, offboarding and department changes for employees
• Provisioned access to apps through Okta utilizing permission procedure and documentation for future audits
• Established integrations and trust certificates between existing apps and Okta instance
• Created integration for commercial apps and those created in-house, including testing and production instances

Seattle, WA, US

• Administered Office 365 for 300 employees and troubleshot related issues
• Handled Group Policy Objects for wide range of workstation purposes, from security PCs through end user devices
• Maintained Active Directory for users, workstations and servers, ensuring proper creation, allocation and retirement
• Supervised patch management for over 400 workstations and monitored patch reports for discrepancies
• Managed Okta instance for over 300 users, administering applications and preserving password security
• Provide IT security and best-practice training for all employees, specializing in phishing awareness

• Maintained database integrity across 30+ point-of-sale terminals and computers, as well as troubleshooting hardware, peripherals, network connections and external software.
• Improved in-house customer service by streamlining ticketing system and prioritizing interdepartmental communication, resulting in quicker fixes and fewer repeat issues.
• Received Employee of the Month award for exceptional customer service, both in-house, to fellow coworkers, and to customers.

• Assisted clients in troubleshooting both hardware and software issues over the phone and via remote access and screensharing, becoming the go-to technician for remote problem solving due to patience and persistence.
• Designed and implemented both physical and virtual ticketing system for tracking projects and keeping clients informed, which boosted existing client retention and generated new referrals.

• Provided exceptional customer service, on-the-spot problem solving and a multitude of ideas for business improvements, resulting in promotion to manager in 3 months.

Eugene, OR, US

• Spearheaded the creation of a WiFi hotspot map for the University of Oregon campus, allowing more effective internet access point setup across campus.

Bachelor'S Degree, Computer Science

Computer Science

Education record