Managing a large customer account baseHandling various issues in regard to network and billing, supporting customers on field and offline.Collection - responsible for any outstanding amount to be recovered by our existing customers.Churn Control - having customer port-out under control and help resolve issue instead of loosing customers. Getting churned out customers in our data base back to the organisation with better service and price plans compared to market standards.Managing cross functional teams and weekly interactions with stake holders Managing customer quarries travelling AbroadManaging and creating Data to help support internal teams and stake holders.Renewals as a part of KPIFrequent customer visits to keep the customer in touch and sync to any new updates or existing issues.Cross-selling-Identifying and cross selling various products best beneficial to the customer and their organisation.NPS ownershipInteract with customers and help resolve quarries and issues with the help of stakeholders

• First point of contact for potential and existing customers. Deliver a high level of customer satisfaction through a consultative sales approach• Responsible for end to end sales (Lead gen to closure)• Generating news sales using existing and potential customer network• Managing a portfolio of accounts to achieve the set goals for long term success• Developing & maintaining customer relation to handle the requirements on monthly basis• Extensive use of SFDC for reporting & data maintaining for validation• Support commercial, marketing & solutions team for deal closure• Achieves sales and renewal targets for assigned market and accounts in assigned territory• Identifies new business opportunities to increase market share or penetration• Overviewing the on-boarding process and maintaining strong and long-lasting client relationships with our partners.• Identify opportunities for revenue generation. Support efforts for client acquisition, engage in market facing activities which enhance organizational image.