Dylan Cooley Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

* Monitor events within the global IT environment through the timely escalation of alerts which have exceeded critical thresholds to the global support teams to avert impactful incidents* Manage the ATOC’s electronic mailbox by timely responding to inquiries, incident reports, and other pertinent communications sent to it* Effectively relay important incident updates to the global IT support teams via instant messages through the ATOC chat room or via email.* Perform daily… Show more * Monitor events within the global IT environment through the timely escalation of alerts which have exceeded critical thresholds to the global support teams to avert impactful incidents* Manage the ATOC’s electronic mailbox by timely responding to inquiries, incident reports, and other pertinent communications sent to it* Effectively relay important incident updates to the global IT support teams via instant messages through the ATOC chat room or via email.* Perform daily operational duties as part of the IT organization’s “keep the business running” (KTBR) activities* Assist in the setup and coordination of conference bridges to accommodate IT support personnel for Change & Release calls, Incident Bridges, Business /Management Bridges, and other auxiliary calls as maybe required by the business* Act as the primary contact in the coordination, triage, and management of minor and major incidents from detection through resolution* Coordinate, triage, and manage critical incidents when called upon* Handle inbound phone calls to the global operations center and trigger the incident and event management procedures as needed* Monitor Application Performance Monitoring and Infrastructure Monitoring tools for events and incidents, including exceeded critical thresholds to proactively prevent incidents or to resolve incidents in a timely manner.* Perform documented triage and mitigation action for event management alerts. Show less

Greater Nashville Area, Tn

- Facilitated the production of audio and visuals for various events at Crooked Creek Ranch, a YoungLife camp- Attended co-led daily camp staff management meetings; Reported all “need-to-know” information regarding the Sound Tech team

Bachelor Of Business Administration - Bba, Management Information Systems, General

Minor, Marketing