Developed and maintained key performance indicators to track progress against goals. Analyzed customer data to identify trends and develop insights for strategic decision-making. Identified opportunities for process improvement through root cause analysis techniques.

Diagnosed and repaired complex issues for all customer stated problems. Conducted preventative maintenance on a variety of machines and systems. Troubleshot electrical circuits using diagrams and schematics. Completed documentation promptly, enabling service request to be recorded and tracked.

Read electric, water and gas meters in assigned areas to determine amount of usage; ensure accuracy of readings. Perform meter maintenance tasks such as cleaning, replacing seals or adjusting registers. Gathered and evaluated data for validity, accuracy and completeness.