Manager - Business Intelligence & Customer Experience
Toronto, Ontario, Canada
- Liaising with senior management teams on the retail and vendor side to leverage insights and analytics to identify business trends as well as make strategic business recommendations.- Preparing analysis, customer forecasts and customer P&L.- Developing the Business Analytics performance measurement standard to track the ongoing adoption and use of the reports and dashboards.- Tracking documentation and prioritization of requests for the BI Team.- Developing the data visualization and user experience guidelines to ensure the Business Analytics reports and dashboards are presented in a meaningful and accessible manner that allows the user to easily understand and interpret the data.- Driving Business Intelligence & Analytics strategies, programs, pilots, and implementations.- Leading development, enhancement, and optimization of Analytics Programs including business cases for investment.- Leading the team in developing tools, dashboards, and processes to manage programs.- Determining effectiveness of customer pricing, promotional strategies, and initiatives.- Overseeing the technology processes, ensuring consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.- Working with the Technology team to analyze various technical solutions and provide improvements and recommendations based on technical and financial merits for the company portfolio.- Working closely with Technology team to ensure data integrity and quality.- Partnering with Technology Team to ensure the continuous enhancement and development of Business analytics tools, servers, and platforms.