Dylan Craig Email and Phone Number

Provide troubleshooting and support regarding resident technical issues. This includes assessing and diagnosing cable TV issues and repairing or escalating to Spectrum support when appropriate, installing or diagnosing TVs or sound systems, diagnosing landline or cell phone issues and escalating to the appropriate carrier when necessary, updating OS or device drivers, installing consumer antivirus, and setting up/diagnosis (teach and train as required) a variety of consumer technologies, including: smart TVs, streaming devices, Amazon Echo, smart-phones, tablets, printers, smart speakers, smart home technology, basic support of Windows/ChromeOS/Android/iOS/MacOS/etc. Provide technology recommendations for residents when asked. Password and account recovery for various public websites/systems. Assistance with stolen digital identities, or recovery from crypto locker, malware, scams via email or telephone. Provide troubleshooting and support regarding business and employee technical issues. This includes: resolving issues related to hardware, networking, software, and other owned and vendor systems, checking devices for communication and cabling issues, organize data closets, working with staff to help them utilize technology for their workflow, creating and disabling users across systems, checking for unused accounts, network security, password resets, and assigning correct user permissions with inclusion in the correct security and distribution groups. Updating to endpoint systems, software. Creation, deletion of access control key fobs. AV equipment and assistance with special event AV needs.Completing quarterly training via online Relias learning platform. Consistently recognized for technical troubleshooting skills used to resolve challenging technical issuesQuickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.