Dylan Crowley Email & Phone Number

Rueil Malmaison, Paris, Fr

Hickory, North Carolina, Us

• Led the software/telecom procurement strategy by analyzing the internal requirements and annual spend toidentify opportunities to optimize the vendor portfolio and obtain cost savings/avoidance.• Managed complex negotiations, service agreement discussions, RFx, and supplier business reviews across thesoftware/telecom space with vendors including Verizon, AT&T, and Cisco.• Executed a $50M sourcing strategy for direct purchasing focused on embedded software for hardware distribution,and indirect purchasing focused on IT software, SaaS, engineering tools, and voice/data circuits.• Exceeded savings target with ~$4M in savings projected for 2023.its.

Hickory, North Carolina, Us

*CommScope acquired ARRIS in April 2019• Supported development of cutting-edge new products as the supply chain lead for highly technical circuits and hardware for cable modem termination systems and hybrid fiber-coaxial nodes (PCBs, controllers, chipsets, etc).• Exceeding margin targets by 6% on new products by driving to lowest cost through early concept phase engagement, strategy shifts, key negotiations, and building partnerships with multiple business units.• Piloted the development of modern procurement toolset and integrated with existing systems to assist in accurate component costing and standardized RFQ/RFI templates.• Developed and executing $3.6M sourcing strategy for specialized commodities including packaging, labels, and manuals.• Site lead for early career professionals network working to empower and unite ARRIS by providing a platform for collaboration and development.• Leader of global procurement meetings resulting in stronger up and down communication within the teams, internal customers, and suppliers.

Dearborn, Michigan, Us

• Developed and executed a high value sourcing strategy for exceedingly technical telecommunications commodities including purchased services, hardware, and software.• Implemented new virtual contract management process decreasing time for approvals and providing transparency to cross functional team.• Negotiated optimal value on new sourcing (RFx), contract renewals and change requests, delivering cost savings in 2017CY.• Supported development of unique technical specifications including complex legal agreements with key internal business partners.• Managed relationships with 15 vendors globally, serving as single point of contact for all commercial activity.

Dublin, Ireland, Ie

• Completed cross-functional rotational program across key customer facing functions including sales, Call Center Operations, Technical Services, Engineering and Supply Chain.• Sales – Completed and delivered competitive benchmarking analysis of transmission service literature and training materials to senior sales leadership. Assisted in development of new training programs for mechanics via service literature and professor led classes while assuring correct pricing for the specific market.• Call Center – Functioned as subject matter expert for OEM customers for current-model transmission diagnostics, troubleshooting, and warranty claims. Provided excellent customer service for trained mechanics supplying them with troubleshooting steps and guided them through the warranty process.• Technical Services – Designed future model transmission service procedures, working closely with call center operations and product engineering. Service procedures included detailed CAD drawings of each part. Tested brand new service procedures by creating and teaching an in-house training class for call center employees which assisted in their ability to troubleshoot new transmission.• Engineering – Assisted mechanical engineers with CAD drawings specific to a new 2022 model transmission. Used advanced machinery to test limits of new gearing while documenting tolerances in drawings to send to new gear vendors. Supported in sourcing new gears by reviewing CAD drawings sent by potential suppliers.• Supply Chain – Worked with supply chain professionals to implement a new Kanban system for miscellaneous transmission parts in a just-in-time (JIT) manufacturing atmosphere. Created highly technical inventory system that utilized home-grown ERP system to predict when new parts needed to be sourced from specific suppliers.

Bonn, De

• Piloted and executed new associate training program resulting in an improved onboarding process, associate engagement, and productivity.• Led project team utilizing a structured data driven approach to improve global sustainability and profitability.• Accomplished comprehensive training rotation developing an in-depth understanding of key supply chain functions.

• Developed and implemented key process improvements resulting in a consistently high level of data availability, accuracy, and overall process efficiency.• Provided critical data to the appraisal process resulting in improved appraisal effectiveness and customer satisfaction.• Utilized appraisal data to assist in crucial negotiations with local government officials.• Delivered outstanding customer service in a cross-functional team environment.

• Led daily gemba walk through every assembly line, identifying and resolving all equipment and material issues.• Coordinated new warehouse management system resulting in improved inventory availability.• Directed request for information (RFI) process for entire supply base as part of supplier qualification project.• Utilized kanban systems along with other lean manufacturing tools to streamline warehouse process flow.• Managed supplier shipping schedules in a just in time (JIT) manufacturing environment.

Kalamazoo, Mi, Us

• Gained valuable leadership, time management, communication, and problem solving skills in a fast paced competitive environment as a Division I student athlete.