At DTS, I spearhead the development and implementation of tailored solutions that revolutionize last-mile logistics for both B2C and B2B shippers. With a strong focus on efficiency and customer satisfaction, I leverage my expertise and the nationwide DTS network to optimize the supply chain process from the middle mile (LTL) all the way to the final mile delivery.I collaborate closely with our shippers to understand their unique shipping requirements and then design personalized final mile delivery solutions.Key Responsibilities:Customized Solutions: Collaborate with shippers to understand their unique requirements and design personalized final mile solutions. Leverage our network of micro-fulfillment centers strategically located in critical markets to enable quick and seamless delivery.Streamlined Supply Chain: Work closely with shippers to analyze existing supply chain operations and identify opportunities for optimization. Develop strategies to streamline the middle mile (LTL) processes, ensuring a smooth transition from transportation hubs to our micro-fulfillment centers.Operational Excellence: Implement best practices and operational standards to enhance efficiency and reduce costs in the final mile delivery process. Continuously monitor performance metrics, identify areas for improvement, and drive initiatives to achieve operational excellence.Stakeholder Management: Collaborate with internal teams, including transportation, warehousing, and technology, to align strategies and ensure seamless integration of services. Maintain strong relationships with shippers, managing their expectations and providing regular updates on delivery status and performance.Industry Trends and Innovation: Stay abreast of industry trends, emerging technologies, and innovative solutions in the final mile delivery space. Evaluate their applicability and potential benefits to our clients, driving continuous improvement and innovation within our service offerings.

Quote LTL, Expedited, Truckload, and Final Mile/WhiteGlove services.Coordinate pick-up and delivery of shipments across North America.Develop newly acquired business by implementing best practices and strategies to maximize market share.Analyze data of potential customers to determine best mode and method to price clients.Lead demonstrations face to face or over the phone to teach software capabilities and company offerings.

Provided informative and timely customer service.Procurement of freight from supplier to point of delivery.Consolidated freight to optimize profit margin.Handled shipping documents for International ocean orders.Developed and refined interpersonal skills to manage customer expectations and resolve disputes.Prepared BOL’s, forwarded shipping instructions to carriers and sent export pre-alerts to various destination offices.

Transferred freight across the Atlanta area.Provided customer service -- delivered to homes, vendors and businesses.Acquired experience in logistics and inventory functions, such as warehousing.