• Supervises Fundraising Operations team, overseeing all aspects of gift entry process to ensure accuracy and efficiency• Generates reports for the Finance Office and other divisions within the Garden to ensure interdepartmental accuracy and to balance between Raiser's Edge and Financial database• Responsible for all Raiser's Edge fund creation and data accuracy• Processes large donations and pledge records. Works with gift officers to obtain accurate information for communications with donors• Coordinates with membership team on timing for membership materials for donors• Works with implementation team on data mapping for CRM conversion• Acts as administrator for Raiser's Edge, setting up new users, providing training, and troubleshooting issues for any Raiser's Edge users across the organization

• Responsible for organizing and processing donations through batches into Raiser's Edge• Generates and prepares gift acknowledgements and membership materials for donors• Performs constituent data entry and continual maintenance of constituent records• Assists with ACH and Matching Gift program processes• Assists donors and colleagues with any questions related to gift acceptance policies and entry processes

• Promoted in recognition of stellar performance and ability to take on complex projects and wider scope of work• Collaborates with a team of 12 for the overall success of the university’s fundraising programs, including major and annual giving, planned giving, advancement services, prospect research, and alumni and community engagement• Maintains the historical scholarship and donor hard copy files. Updates and creates records based on research to find contact, biographical, and financial information; presents that information in profiles, reports, and summaries• Collects, records, and deposits all gifts; Handles acknowledgement letters and gift receipts• Implemented a new university Gift Stewardship Plan, producing reports for scholarships and donor statements• Manages online giving and event registration pages, ensuring they are functional and in adherence with brand standards; Manages electronic communication to constituents from the development team and alumni relations• Maintains the accuracy of constituent records and generates lists, queries, and reports for the Advancement team

• Supported the Vice President for Advancement in identification, cultivation, solicitation, and stewardship activities• Maintained department budget – expense tracking, accounts payable and receivable, and calibrating Visa reports

• Promoted from Representative to Supervisor in recognition of outstanding performance and peer respect• Managed 14 call center employees, including hiring, orienting and training as well as schedule creation• Handled ticket sales over the phone for more than 100 venues nationally• Maintained accurate knowledge of venues and shows, accurate account information and • Assisted customers with issues or concerns regarding their purchased tickets, including refunds and exchanges• Printed, sorted and mailed tickets, coordinating with venues daily for accurate attendance information

• Provided administrative and clerical support for Development Director 20 hours per week while studying full-time• Handled typing, copies, donor phone calls, data entry, spreadsheet and report creation • Managed Development Director’s calendar and assisted with the coordination of meetings and events