Dylan Dickmann Email and Phone Number

Product Surveillance Analyst is responsible for Medical Device Report (MDR) submission documentation and follow-ups, and will include interaction with Complaint Coordinators, Failure Analysis, Servicing, Customer Service, etc.Analyzes and resolves customers technical and clinical questions regarding company products.Corresponds with customers regarding the results of inquiries and analysis of products.Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.Interfaces with all levels of health care professionals (doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.Manage, maintain, and track customer complaints through the Quality Systems Database in accordance with Site procedures and regulatory agencies, specifically, 21 CFR Part 820, Complaint Files, and 21 CFR Part 803, Medical Device ReportingComplies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.  Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R&D engineers, business unit managers, and other personnel to communicate the findings.

• Steward to inventory master system. Understand business function relationships and analyze data changes, collection, validation records for quality and to identify improvement opportunitieso Investigation and resolution of discrepancies in inventory.o Record and maintain accurate inventory through data entry and analysis.o Act as point of contact and product expert for inventory queries both internally and externally. o Support of physical inventory/cycle counting activities.o Data entry as required to support above initiatives. • Partner with Supply Management, Materials Management, IT for P2P support. Assist, lead and train in various inventory valuation projects, including cleanup of 1M data records in 6-wk periodo Trainer and liason between data management team and Supply management team.• Conduct financial analysis for supplier onboarding and catalog setup for new and existing suppliers. o The main point of contact for 100+ Suppliers. Responsible for understanding business processes, identifying issues, and implementing solutionso Designing, amending and implementing processes to improve visibility of supplier direct orders• Identifying processes that need to be made more efficient and writing solutions.• Designing, implementing and managing documentation to position the organization and department for success.o Created end-user documentation that improved productivity.o Created, reviewed and rewrote Standard Operating Procedures documentation for all the processes of a new department within the organizationo Helped define roles, responsibilities and produced complete flow documentation.

• Oversee inventory to ensure that products are available as needed, while maximizing inventory turns and minimizing excess/obsolete inventory.• Purchased up to $40,000 of glass and $30,000 of metal products per week. • Utilize purchasing systems/programs to maximize customer service levels and financial performance• Negotiate material, equipment and supplies and evaluate quotas/services to determine most desirable suppliers• Approve and qualify suppliers and authorize purchase orders within assignment limits. • Daily cycle counts and adjustments of glass and metal inventory and entering daily into a database. • Developed a system of communication, documentation and review of internal and external pricing strategies• Identifying opportunities to streamline processes and improve systems and work closely with IT to implement these changes• Communicate polices/procedures to responsible parties and stakeholders in a timely and clear manner• Oversee the implementation of IT asset management policies and procedures and ensure compliance• Order Entry training• Assisting in resolving accounts payable issues• Communicated and coordinated with vendors and customers, entering up to 100+ orders per day• Handled all customer and vendor concerns and requests • Cold calling and quoting sales• Administrative duties to include answering the phones, invoicing and credits• Worked directly with manufacturing department to ensure accurate efficient production for our customers

Responsible for FOH scheduling Ordering food and supplies from vendors as well as payments to vendors Server checkouts and point of sales maintenance/upgrades

Identified and estimated quantities of food, beverages, and supplies to be ordered Maintained relationships with customers and staff (scheduled staff work hours and activities) Evaluated health and safety practices against standards Made decisions and problem solved concerns regarding menus, staff, quality of food and preparation Recorded information about inventory and health practices to include Monitoring food preparation and cleaning methods Inspected all equipment and food deliveries. Monitored and oversaw purchases, menus, staff, and payroll. Performed administrative activities such as hiring, training, budgeting and payroll Managed relationships with customers, sales reps, and suppliers

Supervised employees to ensure the restaurant was maintaining a professional and friendly atmosphere Served food and drinks and made the customers feel comfortable and important at all times Opened/closed the restaurant and FOH scheduling