Dylan Dixon Email & Phone Number

Baltimore, MD, US

Baltimore, Maryland, United States

• Serving as the first point of contact for student enrollment services, specifically financial aid, registration, and student accounts, for students enrolled at the Johns Hopkins Bloomberg School of Public Health.
• Improving efficiency, accuracy, and quality of university-wide services by streamlining team responses to students through Salesforce
• Explaining financial aid packages and eligibility for institutional and federal aid awards
• Giving helpful instructions on using financial aid self-service tools to students, parents, and other authorized parties
• Providing payment and registration details, account information and helpful instructions on using student accounts and registration self-service tools to students and parents
• Ensuring an excellent customer service experience for all Johns Hopkins University constituents including students, internal staff and faculty, external stakeholders, parents, third-party payers, and all additional.

Haverford, Pennsylvania, United States

• Ensured a smooth digital user experience for Science Library patrons by utilizing my expertise in library systems, services, and software such as Moodle, Bibliotheca, and Ex Libris Alma
• Day-to-day maintenance, including shelving and light housekeeping, of multiple campus libraries and their collections

Haverford, Pennsylvania, United States

• Guided patrons through our new space and historic collections, as well as answered research questions relating to our scores, LPs, CDs, books, and other media
• Made use of my vast knowledge of Classical repertoire to suggest new scores and materials for acquisition
• Facilitated the Libraries-wide software change from Millennium ILS to Ex Libris Alma
• Tasked with helping launch the successful initiative to release our vast Classical LP collection for patron check-out
• Produced guides that help patrons use the hardware necessary to listen to these LPs, and also software guides for programs such as Avid’s Sibelius for those who are more interested in making their own music

Haverford, Pennsylvania, United States

• Received funding through a selective research fellowship to commence work on a book-length lyric poetry manuscript of my own writing
• Researched the intersection of late-Romantic and early Modern Classical music with contemporaneous lyric poetry
• Pondered via pen problems of power, privilege, and plain old ennui

Haverford, Pennsylvania, United States

• Updated and created Excel spreadsheets for use in The Bridge, Haverford College’s own Greek and Latin study aid
• Conducted data analysis of recent Classics course syllabi for use in a departmental review of the strength of existing approaches to pedagogy

Winter Springs, Florida, United States

• Assisted a Pre-Calculus student one-on-one by carefully reviewing homework and other assignments twice a week
• Improved test scores by meticulously going over prior quizzes and tests to create a highly personalized tutoring plan that accounted for strengths and weaknesses

Bachelor Of Arts, English

Activities and Societies: Bass I in the Chamber Singers of Haverford and Bryn Mawr Colleges. Volunteered with the Admissions Department.

High School Diploma

Activities and Societies: Salutatorian. National Merit Commended Student. AP Scholar with Distinction. Member of Rho Kappa, Mu Alpha.