• Serving as the first point of contact for student enrollment services, specifically financial aid, registration, and student accounts, for students enrolled at the Johns Hopkins Bloomberg School of Public Health, School of Medicine, School of Nursing, and the Peabody Institute• Improving efficiency, accuracy, and quality of university-wide services by streamlining team responses to students through Salesforce• Explaining financial aid packages and eligibility for institutional and federal aid awards• Giving helpful instructions on using financial aid self-service tools to students, parents, and other authorized parties• Providing payment and registration details, account information and helpful instructions on using student accounts and registration self-service tools to students and parents• Ensuring an excellent customer service experience for all Johns Hopkins University constituents including students, internal staff and faculty, external stakeholders, parents, third-party payers, and all additional parties in contact with the University• Counseling, advising, investigating, problem-solving, and resolving issues from current and former students, parents, faculty, staff, sponsors and other third parties in all digital modalities, including via email and phone• Liaising with the contracted call center staff and university operational staff in support of front-line issues and troubleshooting

• Ensured a smooth digital user experience for Science Library patrons by utilizing my expertise in library systems, services, and software such as Moodle, Bibliotheca, and Ex Libris Alma• Day-to-day maintenance, including shelving and light housekeeping, of multiple campus libraries and their collections

• Guided patrons through our new space and historic collections, as well as answered research questions relating to our scores, LPs, CDs, books, and other media• Made use of my vast knowledge of Classical repertoire to suggest new scores and materials for acquisition• Facilitated the Libraries-wide software change from Millennium ILS to Ex Libris Alma• Tasked with helping launch the successful initiative to release our vast Classical LP collection for patron check-out• Produced guides that help patrons use the hardware necessary to listen to these LPs, and also software guides for programs such as Avid’s Sibelius for those who are more interested in making their own music

• Received funding through a selective research fellowship to commence work on a book-length lyric poetry manuscript of my own writing• Researched the intersection of late-Romantic and early Modern Classical music with contemporaneous lyric poetry• Pondered via pen problems of power, privilege, and plain old ennui

• Updated and created Excel spreadsheets for use in The Bridge, Haverford College’s own Greek and Latin study aid• Conducted data analysis of recent Classics course syllabi for use in a departmental review of the strength of existing approaches to pedagogy

• Assisted a Pre-Calculus student one-on-one by carefully reviewing homework and other assignments twice a week• Improved test scores by meticulously going over prior quizzes and tests to create a highly personalized tutoring plan that accounted for strengths and weaknesses