Dylan Dragon Email & Phone Number

Austin, Texas, US

Paris, Paris - Issy-les-Moulineaux, FR

Paris, Paris - Issy-les-Moulineaux, FR

• Consistently automated build and release processes by creating or enhancing CI/CD pipelines
• Frequently wrote infrastructure as code using Terraform to create and update cloud resources
• Served as Lead DevOps Engineer for multiple app teams to facilitate a successful cloud migration
• Designed and developed Terraform workflow CI/CD process in Azure Pipelines
• Set IaC standards for AWS services in production, including S3, EC2, Lambda, ECS, and ECR
• Wrote Ruby automation to gather GitHub Enterprise and Jenkins metrics for executive reporting

Kansas City, Missouri, US

• Led the buildout of private cloud environments for the U.S. Department of Defense
• Automated the installation of Apache Spark stream processing framework using Chef/Ruby
• Swiftly deployed infrastructure updates to AWS environments using Ansible, Chef, and Terraform
• Improved automated code testing via Jenkins libraries and pipelines ran in Kubernetes

Kansas City, Missouri, US

• Managed the hybrid cloud infrastructure of a suite of cutting-edge healthcare applications
• Administrated one of the industry’s largest Hadoop environments of 3000+ nodes
• Frequently built new Hadoop clusters containing highly available, open-source services
• Wrote scripts to automate repetitive and ad-hoc Linux system administration tasks
• Contributed to several Chef repos to enhance the config as code for many different technologies
• Worked alongside application developers to test and deploy production-ready code

Springfield, MO, US

• Provided technical support to multiple faculty and staff service areas on campus
• Regularly rebuilt/reimaged computers with Windows and OS X
• Installed software using Lite-Touch deployment and troubleshooted existing installations
• Resolved malware infections using AdwCleaner, VIPRE Rescue, and Malwarebytes
• Configured and troubleshooted network and local printers, scanners, and various other devices
• Assisted users with setting up VPNs, installing and running VMs, and installing new OSs

Springfield, MO, US

• Proficiently resolved customer issues regarding University technologies, including Blackboard Learn and Internet Native Banner, printers, hardware, and software
• Professionally communicated with customers in-person in a computer lab setting, by phone in a call center setting, and through Bomgar Remote Support Service in a virtual setting
• Created how-to and troubleshooting guides to contribute to the University’s rapidly growing knowledge base of online resources

Saint Louis, MO, US

• Created and maintained the data warehouse infrastructure SharePoint team site
• Completed documentation on inventory of 500+ databases, applications, and service accounts
• Wrote and applied SQL queries in a Teradata environment to utilize storage space
• Worked alongside Hadoop DBA to get exposure to utilities like Spark, Pig, Sqoop, and Hive