Dylan Dsouza Email & Phone Number

Melbourne, VIC, AU

• Provided in-stadia official match statistics covering A-League, NPL, Australia Cup and other competitive leagues in Australia’s domestic football ecosystem.
• Achieved a 95% accuracy rate in service levels for 60+ games covered until date.

• Working first-hand with the Technical Director to deliver its MiniRoos and Skill Acquisition programs for children aged between 5 to 15 years.

• Assisted with the delivery of Sporting Schools participation programs using the MiniRoos framework.
• Developed and delivered engaging soccer sessions at schools and various local Member Zones, Associations and Club events in over 10+ locations across Victoria
• Achieved a 75% positive feedback rate from the programs delivered until date.

• Assigned the key resource responsibility for ideation and planning of a holistic program focussing on ball mastery, decision-making and team-building.
• Organized and supervised the soccer sessions for 50+ players whilst ensuring that quality standards were met.

• Synthesized customer feedback to diagnose & troubleshoot technical issues and achieved the high mark of resolving over 100+ incidents per day.
• Provided specialized support to users by resolving technical issues with 80% customer satisfaction ratings.
• Consistently achieved a speedy average time of 15 minutes for resolution on complicated inquiries, which was 30% faster than departmental performance metric.

• Overseen 50+ soccer matches across community, school and professional level by correctly enforcing the laws of the game.
• Conducted pre-game inspection of the playing field to ensure safety and compliance standards were met.
• Performed data entry tasks and report results to relevant organisations.

Australia

• Coordinated packaging & inspected quality of shipments of 500+ items daily.
• Mitigated returns from customers & reduced customer complaints by 80%.
• Produced invoices for clients monthly and recognized revenues with a 95% accuracy rate.
• Developed rosters for staff members in time-sensitive capacities, ensuring task completion on-time & within budget to maximize efficiency and profits.

Australia

• Worked in conjunction with the Head Coach to deliver the soccer sessions in a safe and orderly manner.
• Managed the administrative and operational deliverables surrounding the program.

India

• Managed the key responsibility for managing the daily operations of the channel’s social media platforms and website activations related to sports.
• Developed and executed digital growth campaigns during popular sporting events like Indian Premier League, FIFA World Cup, Olympics and Indian Super League.
• Completed multiple writing opinion pieces, match analysis, live blogs and feature articles on diverse sporting codes.
• Some of my published works are at the link: https://www.republicworld.com/author/dylan-dsouza

• Entrusted with the key responsibility for managing the digital content profiles of several renowned sporting leagues and teams in India.
• Ideated and implemented content driven campaigns to increase engagement on social media platforms for a plethora of clients such as Indian Super League (ISL), Jamshedpur FC, Zeven, Procam, Reliance Foundation Youth.
• Covered live matches through in-stadium and remote updates.

• Entrusted with the key responsibility for the effective communication between the client and the company for the smooth functioning of the entertainment events.
• Handled the administrative and operational duties for several high-profile musical events and promotional activities.
• Facilitated effective communication channels with the artists and crew.

• Key resource responsible for managing social media platforms of renowned Fast Moving Consumer Goods (FMCG) brands in India.
• Developed and executed social media campaigns to help build the FMCG brands’ image and visibility on its digital platforms.
• Prepared brand performance reports on a weekly and monthly basis.

Masters Of Business (Sport Management)

Bachelor'S Of Mass Media (Bmm)

Higher Secondary School Certificate

Secondary State Board Certificate