•Act as point of contact for clients, investors, and other internal service groups•Coordinate new client business meetings, clear communication of launch or conversion requirements, and analyze, establish, and review new client launch and conversion fund data in database•Work with external auditors and accounting to complete confirmation and due diligence requests•Attend and contribute to operational, client and regulatory, and board meetings to discuss fund activity, issues, regulations in order to maintain and improve client service•Provide direct counsel to clients and their C-suite executives on services provided•Use multiple types proprietary software to service clients by generating full suite of reports tailored to client, maintenance of funds books and records, on-line investor web portal to facilitate all investor communication, including-performance data and supplemental NAV transparency reporting•Review deliverables processed by team including capital calls, distributions, subscriptions, withdrawals, and transfers to ensure all transactions are reconciled and executed accurately•Interface and coordinate with internal groups including accounting, legal, operations, and tax departments on all aspects and maintenance on behalf of clients and investors•Review, understand, and discuss fund PPMs/OMs and trade documents•Review/Validate investor reporting•Review/approve and release wires and maintain wire instructions•Review investor transactions in accordance with the Fund’s offering documents•Maintain database and dashboard to ensure accuracy and currency of their content•Review fund manager reports (e.g., ERISA, Blue Sky)•Respond to inquiries and resolve issues raised by investors, fund managers or internal counterparts•Collaborate with internal software development teams to identify and resolve system / software related issues•Ensure training is coordinated and implemented for staff

• Actively led and managed the duties of Operations Team to ensure all deliverables are accurate and prioritized• Worked under crucial time constraints to meet client deadlines• Acted as first point of contact for fund investors, financial advisors, and managers

• Act as first point of contact for fund investors, financial advisors, and managers.• Provide exceptional customer service to fund investors, financial advisors, and managers.• Perform Anti-Money Laundering review and assist in the maintenance of a database of investors to be reviewed on a periodic basis• Perform Compliance review all investor documents for accuracy and completeness; communicate all exceptions to potential investors, investors or clients and ensure resolution.• Process investor subscription and redemption activity in accordance with the fund’s offering documents.• Prepare investor transaction reports for delivery to fund accountants and fund management.• Communicate pending transactions to fund management as required.• Prepare and validate investor statements to fund accounting information.• Prepare distribution of investor statements• Maintain distribution information for various documents • Prepare wire transfer instructions • Prepare miscellaneous distributions of documentation or information • Comply with department policies and procedures for processing of above activities.• Perform Anti-Money Laundering review and assist in the maintenance of a database of investors to be reviewed on a periodic basis• Perform Compliance review all investor documents for accuracy and completeness; communicate all exceptions to potential investors, investors or clients and ensure resolution.