Dylan Duimovich is a Partner @ Fabrick - we're hiring! at Fabrick. He possess expertise in public speaking, leadership, teamwork, sales, customer service and 20 more skills. He is proficient in Spanish. Colleagues describe him as "Simply put, Dylan is a winner. Dylan was a founding member at Shortlist and was a crucial factor in scaling our company to over 50 team members across our global workforce. He served as a partner and coach while we both were on the Executive Team, while also being my counterpart as the VP of Customer Success. From a strategic standpoint, he was a key member of the Executive Team, somehow always staying one or two steps ahead by understanding the effects and downstream implications when making business decisions in regards to the direction of the company. As the VP of Customer Success, Dylan led three teams: Implementation, Account Management and Customer Support. He has the innate ability to connect with anybody, always working to efficiently and effectively lead his team (including those who were remote). He is extremely data driven, especially when it came to metrics and KPIs; he created his own dashboards so he can better coach his team. Dylan’s success is rooted in his continuous desire to learn and in his ability to connect with anyone both internally and externally. This is the guy you want in front of a customer for any scenario. I’ve jumped on calls with Dylan to shadow how he prepares and approaches cancellation, upsell, and account renewal calls. Furthermore, I have witnessed his effectiveness while hosting workshops or driving new revenue for face-to-face meetings as he’s successfully done with Fortune 100 clients. It’s no surprise that when new reps are onboarding, one of the first meetings they have is with Dylan on demonstration and meeting etiquette. Though it all, one of the moments that stuck out to me most was during our 360 peer reviews. Dylan was extremely thoughtful: he recognized what I worked hard to improve on while also communicating constructive criticism so effectively that it became inspirational. It is easy to see how he levels up those around him - by example and through communication. I am confident that Dylan can seamlessly join any team and make an impact from Day 1. He is a true leader that has prior success and can replicate that success across a team and organization. This is your guy.", "Dylan is a trusted advisor to both his clients & his team. He provides Thought Leadership within the SaaS technology space & builds strong, lasting relationships. He has championed numerous initiatives that have re-shaped customer success and internal operations. I have seen him grow at an incredible pace & have leaned on him for support in a variety of business situations. Dylan’s people management skills is one of his greatest strengths. He provides an inclusive environment for his team to collaborate effectively and excel individually. Dylan brings incredible value to everything he interacts with. It is always an absolutely pleasure working with him.", and "I have worked for almost 3 years together with Dylan at Shortlist.co. In that time, I've been impressed by his dedication to customer success, his team's performance, collaboration within the leadership team - including assisting product organization in feature speccing, prioritization, and roll out. His greatest strength is the willingness and ability to build relationships with both customers and colleagues. Dylan has built the customer success team from the ground up. His contribution to the company's success in terms of revenue increase and customer satisfaction has been invaluable. Dylan is also extremely competent at respectfully passing constructive feedback to others - which was of great value to my personal development as a leader."