Dylan E. Email & Phone Number

Plano, Texas, Us

Responsible for providing network and IT infrastructure support, physical layer troubleshooting, desktop support as it relates to desktops, switches, routers, and other network communication equipment at our client’s location. Performing first and second level problem diagnosis through to resolution including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines (SLAs).

Arlington, Virginia, Us

Oversaw 19 contractor personnel across 4 sites responsible for 180 enterprise assets valued at >$15M in support voice, video, and/or data services delivered ubiquitously across a secure and highly available network infrastructure of the DODIN-A CONUS Theater. Established and maintained relationships across multiple cross-functional organizations, including Defense Information Systems Agency and Army Network Enterprise Technology Command (NETCOM).

Arlington, Virginia, Us

Serves as central point of contact for all inquiries from external customers via telephone, DCO chat, and email. WOs monitor mission critical systems using several different Common Operational Pictures for alerts and changes in system status, and notify appropriate support staff. Position is responsible for creating, monitoring, reporting, and closing GTMS (Global Trouble Management System) tickets using Remedy ticketing system, producing and distributing daily Morning Update briefing slides, daily Open Tickets reports, daily Referred and Deferred Tickets reports; weekly OPS Update slides; weekly TMS Activity Reports, and weekly TMS Closed Tickets reports. Basic system administration tasks such as performing account unlocks and password resets for external customers. WOs shall also coordinate mission critical system maintenance (both scheduled and emergency) including emailing notices, coordinating with outside watch officers, hosting pre-maintenance meetings with stakeholders, creating and closing tracking tickets, and verifying restoration of services.

Camp H. M. Smith, Hi, Us

Supporting the Combatant Command Headquarters, four service components, two sub-unified commands and multiple direct reporting units. In this role, I assist in the supervision, coordination, synchronization and organization efforts of the USPACOM J63 and the JCC/CYBERPAC. As the CyOC Senior Battle Captain, I prepare, coordinates and supervise the operation functions of the JCC and synchronizes cyber and communication operations of subordinate commands with all other warfighting domains and ongoing global cyberspace operations. I direct the integration of cyber policies with intelligence, defensive, offensive & DoDIN cyber operations throughout USPACOM AOR. Responsible for the critical analysis, study, and contribution to national policy and doctrine impacting USPACOM emerging cyberspace capabilities, cyber mission forces, legal authorities, rules or engagement, command and control, effects planning, international norms, and other relevant cyber activities. I also continuously work to identify and develop new concepts, TTPs, requirements and other means/ways to improve the JCC in support of USPACOM’s mission.

Arlington, Virginia, Us

Manages the training, health and welfare of personnel and their families during deployments; teaches, coaches and mentors junior managers to be successful in management, training and physical fitness; advises the First Sergeant on planning and execution of all training and operational readiness; advises the Command Sergeant Major on planning and execution of operations during deployment; manages 20 million dollars worth of equipment during deployment operations and in garrison; helps personnel to perform to standard while complying with safety constraints.

Arlington, Virginia, Us

The Switch Systems operations chief plans, coordinates, configures, directs, integrates, and supervises the installation, operation, maintenance, and management of tele-communications systems and networks, and oversees information systems support functions for command, control, communications, and computers (C4) used at all echelons of the Army.

Arlington, Virginia, Us

Manages the training, health and welfare of personnel and their families during deployments; teaches, coaches and mentors junior managers to be successful in management, training and physical fitness; advises the First Sergeant on planning and execution of all training and operational readiness; advises the Command Sergeant Major on planning and execution of operations during deployment; manages 20 million dollars worth of equipment during deployment operations and in garrison; helps personnel to perform to standard while complying with safety constraints.

Arlington, Virginia, Us

Serves as the Army's ambassador within the community; recruits, determines applicant enlistment eligibility, counsels applicants on enlistment programs and options, prepares enlistment applications, and processes qualified applicants to enlist in the Army; accounts for and prepares Future Soldiers for initial entry training; implements and conducts Army awareness programs throughout an area covering 73 square miles with a population of 300,000; maintains a network of influencers to include parents, educators, and community officials in 2 high schools and 2 colleges; responsible for $50,000 worth of Government equipment.

Arlington, Virginia, Us

SERVES AS A SENIOR TRANSMISSION SYSTEMS OPERATOR IN AN EXPEITIONARY SIGNAL COMPANY THAT PROVIDES AND DEFENDS RAPIDLY DEPLOYABLE, SECURE AND NONSECURE VOICE, DATA, AND VISIUAL COMMUNICATIONS (C4) SUPPORT TO JOINT AND COMBINED OPERATINS WORLDWIDE; SUPERVISES THE INSTALLATION, OPERATION, AND MAINTENANCE OF ONE COMMAND POST NODE (CPN) ONE AN/TRC-190 (V) 1, ONE AN/TSC-167 (V)2 SATELLITE TRANSPORTABLE TRAILER (STT), ONE TROOP CARRIER M1038, ONE POWER GENERATION UNIT PU-798, AND SUPPORT EQUIPMENT VALUED IN EXCESS OF $4,000,000; RESPONSIVLE FOR THE HEALTH, WELFARE, TRAINING AND PROFESSIONAL DEVELOPMENT OF ONE NCO AND FOUR SOLDIERS.

Associate Of Science - As, Cyber Security-Related

Army Cyber Operational Planning Course, Cyberspace Operations

High School Diploma, General Studies