Dylan Farris Email & Phone Number

Dallas-Fort Worth Metroplex

As an operations Manager, I oversee the daily management of a team of 25 technicians, ensuring efficient scheduling, dispatching, and execution of services. I coordinate logistics, maintain inventory, and optimize routes to maximize productivity and minimize downtime. I also manage customer service operations, ensuring timely communication and high satisfaction levels, while tracking key performance indicators to drive continuous improvement and operational excellence.

Arlington, Texas, United States

• All job responsibilities as a level 1 and 2 technicians• Acting as the point of contact when fleet accounts need appointments scheduled and repairs preformed on vehicles• Collaborating with management and fellow supervisors to organize operations and achieve demanding schedule targets• Mitigating financial discrepancies by managing inventory at sites and addressing returns to third party vendors• Piloting new fleet accounts by addressing the fleet account’s concerns and needs, setting up lines of communication, and supervising other technicians to make sure accounts needs are being handled correctly

Arlington, Texas, United States

• All job responsibilities as a level 1 technician• Promoted to a Brand Ambassador to mentor new hired technicians by coordinating with the operations manager to develop individualized training plans to achieve staff readiness• Assisted with ordering parts, quoting jobs, and submitted approvals to fleet management companies

Arlington, Texas, United States

• Completed full vehicle inspections to check for leaks, damage, or other issues of concern• Replaced damaged, missing, or defective parts with new and refurbished components• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.• Contacted customers via phone to update them of arrival times or quote changes• Recommended repairs with a multipoint inspection and scheduled follow up repairs

North Richland Hills, Texas, United States

• Complied with company and OSHA safety rules and regulations• Operated machines at an optimal rate to keep my rejection rate around 3% or less• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems• Kept detailed production records and identified hold-ups.• Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances

Salem, Virginia, United States

• Replaced damaged, missing, or defective parts with new and refurbished components.• Completed full vehicle inspections to check for leaks, damage, or other issues of concern. Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.• Aided other technicians when asked and expanded my knowledge of transmissions

Salem, Virginia, United States

• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement• Maintained accurate records of time and materials required to perform repairs and service• Performed safety and emissions inspections• Completed customer orders and warranty services according to manufacturer specifications