Operations Manger Ii
Current- Managed a team of 8 supervisors and 90+ drivers. Ensuring all work is completed safely, accurately, and on time for one of the largest accounts in the Southwest region.- Provided daily training, oversight, and support for peers to ensure a seamless transition into expanded roles.- Communicated successes and failures on a weekly performance call with our customer. Documented all load rejections and late loads using reporting tools and KPI’s.- Reviewed all moving violations, collision reviews, and compliance issues with drivers as safety lead, which helped us reach an 80-day accident-free streak.- Maintained consistency across policies, procedures, and standards to ensure operational success.- Successfully covered the J.B. Hunt Staples account for 3 weeks. During this period, I exceeded all KPI’s and executed a plan to deliver 100,000 + lbs. of water to assist the Jackson, Mississippi market during the water crisis.- Organized, recorded, and sent weekly invoices to other J.B. Hunt accounts for covering their freight.