Dylan Forrest Email & Phone Number

London, England, GB

London, England, United Kingdom

• Support International Office and other staff in the recruitment of international students and delivery of international business.
• Assist in achieving targets for international student recruitment and business.
• Organise arrangements for receiving and tracking enquiries, applications and enrolments. To process and respond to e-mail enquiries from, internationaladmissions@bpp.com and accaft@bpp.com e-mail box within 24 hours.
• To answer telephone enquiries and ensure all calls are logged
• To call current students to ensure repeat bookings/applications.
• To undertake all admissions tasks required for the processing of international student applications, providing a professional service which is responsive to the needs of potential international students and agents.

Slough, United Kingdom

• First point of contact for customers within a customer service team
• Key account management of large group clients including named point of contact, upsell of new product lines, escalation point for head office queries
• Tailoring of solutions to meet customer needs
• Communicating effectively with all internal/external customers offering a high level of customer service at all times on the phone and outlook
• Processing orders ensuring the delivery of time sensitive magazines and newspapers using SAP
• Providing excellent customer service at all times whilst operating within company guidelines

• Making outbound and receiving inbound calls
• First point of contact for queries including opening/closing accounts, transfers, cancelling/setting up direct debits/standing orders
• Card checks and blocking/unblocking cards or passing them through the correct departments
• Setting up internet and mobile banking
• Following strict security steps in identifying and verifying customers
• Keeping with Metro standards, by surprising and delighting every customer with zest and an amazing attitude

Serving non-alcoholic and alcoholic drinks, as well as all types of coffees.Serving food to customers in the restaurantUsing the till efficiently and interacting with tourists and other customers in a very busy and fast environment at the centre of Hyde ParkCleaning and closing/opening of the barPlacing food orders from the bar to the kitchenBar back and.

Education record

English Literature