Dylan Forrest Email & Phone Number

London, England, Gb

London, England, United Kingdom

• Support International Office and other staff in the recruitment of international students and delivery of international business.• Assist in achieving targets for international student recruitment and business.• Organise arrangements for receiving and tracking enquiries, applications and enrolments. To process and respond to e-mail enquiries from, internationaladmissions@bpp.com and accaft@bpp.com e-mail box within 24 hours providing a professional service.• To answer telephone enquiries and ensure all calls are logged• To call current students to ensure repeat bookings/applications.• To undertake all admissions tasks required for the processing of international student applications, providing a professional service which is responsive to the needs of potential international students and agents.• To record and process student applications efficiently, making offers in line with agreed criteria and managing referrals to Schools and Services where the decision cannot be made by the International Office.• Process students’ bookings and applications on salesforce.com, X3 and Athena accordingly.• Face to face dealing with students when required.• Organise procedures for issuing and recording visa documentation• Organise inputting of data and maintenance of records.• Organise reporting of data to international team.• Liaise with BPP Customer/Student Services team to ensure arrangements for provision of international information within the University.• Contribute to customer service and to the international recruitment and business development work of the University, ensuring continuous quality improvement of your own work and contributing to that of the team• To work with clients in a positive, polite and friendly manner, whilst maintaining a well organised an tidy reception area with relevant displays of material and literature.• Participate in BPP University events, and where appropriate to be involved in organising events.

Slough, United Kingdom

• First point of contact for customers within a customer service team• Key account management of large group clients including named point of contact, upsell of new product lines, escalation point for head office queries• Tailoring of solutions to meet customer needs• Communicating effectively with all internal/external customers offering a high level of customer service at all times on the phone and outlook• Processing orders ensuring the delivery of time sensitive magazines and newspapers using SAP• Providing excellent customer service at all times whilst operating within company guidelines• Working are part of a team to ensure all service KPIS are met• Organising and managing the workflow of orders into the warehouse• Cold call potential new customers from a database• Completion of all administration tasks including amending customer orders/accounts, raising purchase orders, issuing credits, daily billing• Teaching SAP, Access and Excel to new members of staff whilst overseeing induction and initial training schedule

• Making outbound and receiving inbound calls • First point of contact for queries including opening/closing accounts, transfers, cancelling/setting up direct debits/standing orders• Card checks and blocking/unblocking cards or passing them through the correct departments• Setting up internet and mobile banking• Following strict security steps in identifying and verifying customers• Keeping with Metro standards, by surprising and delighting every customer with zest and an amazing attitude

Serving non-alcoholic and alcoholic drinks, as well as all types of coffees.Serving food to customers in the restaurantUsing the till efficiently and interacting with tourists and other customers in a very busy and fast environment at the centre of Hyde ParkCleaning and closing/opening of the barPlacing food orders from the bar to the kitchenBar back and various other duties, such as preparation of food in the back and stocking up all drinksWorking in other Benugo chains, such as the science museum, BFI riverfront and the V & A restaurant when it’s busy.

Education record

English Literature