Dylan Fortin Email & Phone Number

Ottawa, Ontario, Canada

• LAN infrastructure deployments (leading many): new sites, site moves, full buildingupgrades, renovations
• Coordinate with other IT/project/client groups
• Working/collaborating with OGDs
• Planning LAN aspects of major and minor projects
• Break/fix switch deployments on strict timelines
• LAN troubleshooting

Canada

• +Various shorter terms (2022-present)
• Represent LAN Ops in meetings with clients, project managers, executives, OGDs, etc
• Delegate work effectively to strengths and workloads of team members
• Escalate incidents as needed
• On-boarding new personnel
• Advocate for team as needed; be their “voice”

Ottawa, Canada Area

• Patching network cabling
• BIX (Building Industry Cross-connect)
• Troubleshooting network connectivity issues (mainly switching)
• CLI based troubleshooting/configurations for Cisco, Brocade, and Juniper devices
• Led LAN connectivity project for our partner-run flu clinic

Ottawa, Canada Area

• Windows 10 Roll-out
• Troubleshooting Microsoft, third party, and proprietary software issues for users.
• Troubleshooting hardware issues for users
• Document all activities in Track-IT ticket software
• Give users VPN tutorials, and setup RSA authentication tokens
• Log service requests with third party hardware vendors (i.e. Ricoh Printers, Dell, etc.)

Ottawa, Canada Area

• Troubleshooting Proprietary software issues, with Windows 10/7/XP backend.
• Troubleshooting different printer technologies, including Dot Matrix printers and small office Laser printers.
• Imaging and deploying new computers, to replace those with significant hardware/software issues.
• Provide excellent customer service, and diffuse stressful situations.

Ottawa, Canada Area

• Diagnosed and troubleshot client OS, software, and hardware issues, quickly and efficiently.
• Provided exemplary customer service, to a large group of clients.
• PC network imaging and deployment (Windows 7)
• Meeting room setup
• Used Service Manager to self-assign and accurately report on resolved service tickets.

Kanata, Ontario, Canada Area

• Third level customer support for post-sale technical issues regarding deployed proprietary software: Service Aware Manager (SAM), which is now known as Network Functions Manager for Packet (NFM-P). This software is.
• Escalation of tickets involved: efficiently researching affected components of SAM software to understand where the problem may be. Next, there would be a simulation… Show more
• Escalation of tickets involved: efficiently researching affected components of SAM software to understand where the problem may be. Next, there would be a simulation of the customer’s server and database, along with.
• All work leading up to the recreation of issues in the SAM Graphical User Interface was done in Red Hat Enterprise Linux command line.
• Jira for our ticketing system/repository. Show less

College Diploma, Computer Systems Technician

With a focus on network technology services, I have learned how to manage and effectively implement tools and troubleshoot different.

Certificate, Culinary Arts/Chef Training