Dylan Fortin Email & Phone Number

Ottawa, Ontario, Canada

• LAN infrastructure deployments (leading many): new sites, site moves, full buildingupgrades, renovations• Coordinate with other IT/project/client groups• Working/collaborating with OGDs• Planning LAN aspects of major and minor projects• Break/fix switch deployments on strict timelines• LAN troubleshooting• Procedure writing/publishing for team• On-call (standby 24 hr) responsibilities• Upgrade various Cisco switch model’s IOS• Training: Cisco… Show more • LAN infrastructure deployments (leading many): new sites, site moves, full buildingupgrades, renovations• Coordinate with other IT/project/client groups• Working/collaborating with OGDs• Planning LAN aspects of major and minor projects• Break/fix switch deployments on strict timelines• LAN troubleshooting• Procedure writing/publishing for team• On-call (standby 24 hr) responsibilities• Upgrade various Cisco switch model’s IOS• Training: Cisco, Wireshark, Juniper, First Aid• Currently in an SSC/IT-03 (Technical Advisor) Professional Development Program (Oct 2023-present); result being a promotion to IT-03 and entry into pool• Technical Advisory role placeholder (2022-present)• Experience troubleshooting Cisco Catalyst and Nexus switches (layer 2 and layer 3)• Experience using software tools (ex: Spectrum, NetMRI, Cisco DNA, Cisco ISE...)• Assist in training new personnel/interns Show less

Canada

+Various shorter terms (2022-present)• Represent LAN Ops in meetings with clients, project managers, executives, OGDs, etc• Delegate work effectively to strengths and workloads of team members• Escalate incidents as needed• On-boarding new personnel• Advocate for team as needed; be their “voice”• Make final decisions on time sensitive matters• Scheduling• Procurement• Working with team to improve processes• Represent team during major/enterprise… Show more +Various shorter terms (2022-present)• Represent LAN Ops in meetings with clients, project managers, executives, OGDs, etc• Delegate work effectively to strengths and workloads of team members• Escalate incidents as needed• On-boarding new personnel• Advocate for team as needed; be their “voice”• Make final decisions on time sensitive matters• Scheduling• Procurement• Working with team to improve processes• Represent team during major/enterprise incidents• Create, maintain, and improve external relations Show less

Ottawa, Canada Area

• Patching network cabling• BIX (Building Industry Cross-connect)• Troubleshooting network connectivity issues (mainly switching)• CLI based troubleshooting/configurations for Cisco, Brocade, and Juniper devices• Led LAN connectivity project for our partner-run flu clinic

Ottawa, Canada Area

• Windows 10 Roll-out • Troubleshooting Microsoft, third party, and proprietary software issues for users.• Troubleshooting hardware issues for users• Document all activities in Track-IT ticket software • Give users VPN tutorials, and setup RSA authentication tokens• Log service requests with third party hardware vendors (i.e. Ricoh Printers, Dell, etc.)• Answer all user requests for service, either by phone or Track-IT, and escalate requests beyond scope of… Show more • Windows 10 Roll-out • Troubleshooting Microsoft, third party, and proprietary software issues for users.• Troubleshooting hardware issues for users• Document all activities in Track-IT ticket software • Give users VPN tutorials, and setup RSA authentication tokens• Log service requests with third party hardware vendors (i.e. Ricoh Printers, Dell, etc.)• Answer all user requests for service, either by phone or Track-IT, and escalate requests beyond scope of position Show less

Ottawa, Canada Area

• Troubleshooting Proprietary software issues, with Windows 10/7/XP backend. • Troubleshooting different printer technologies, including Dot Matrix printers and small office Laser printers. • Imaging and deploying new computers, to replace those with significant hardware/software issues. • Provide excellent customer service, and diffuse stressful situations.

Ottawa, Canada Area

• Diagnosed and troubleshot client OS, software, and hardware issues, quickly and efficiently. • Provided exemplary customer service, to a large group of clients. • PC network imaging and deployment (Windows 7) • Meeting room setup • Used Service Manager to self-assign and accurately report on resolved service tickets.

Kanata, Ontario, Canada Area

• Third level customer support for post-sale technical issues regarding deployed proprietary software: Service Aware Manager (SAM), which is now known as Network Functions Manager for Packet (NFM-P). This software is deployed for major telecommunications companies and is used to manage very large telecommunications networks. • Escalation of tickets involved: efficiently researching affected components of SAM software to understand where the problem may be. Next, there would be a simulation… Show more • Third level customer support for post-sale technical issues regarding deployed proprietary software: Service Aware Manager (SAM), which is now known as Network Functions Manager for Packet (NFM-P). This software is deployed for major telecommunications companies and is used to manage very large telecommunications networks. • Escalation of tickets involved: efficiently researching affected components of SAM software to understand where the problem may be. Next, there would be a simulation of the customer’s server and database, along with simulated network elements (such as advanced proprietary telecommunications relay devices, routers, and switches). Then, troubleshooting the scenario outlined in the ticket, the goal was to reproduce the issue, create a detailed document of it, and escalate it to level 4 support, who would then come up with a fix and send it to R&D. • All work leading up to the recreation of issues in the SAM Graphical User Interface was done in Red Hat Enterprise Linux command line. • Jira for our ticketing system/repository. Show less

College Diploma, Computer Systems Technician

With a focus on network technology services, I have learned how to manage and effectively implement tools and troubleshoot different.

Certificate, Culinary Arts/Chef Training