Dylan Frank Email & Phone Number

Greater Pittsburgh Area

Worked as a strategic business analyst on multiple large Health Insurance clients within the US. Extensive Experience in building relationships with key client and project executives, creating essential program deliverables, owning and mitigating key issues pertaining to project success, and successfully driving project teams to meet challenging deadlines. Skills attained to date include Business Vision Creation, Project Scope Clarification, Business Requirements Development, Database Research and Analysis, Business Process Flow Analysis, and Testing Coordination. Current Health Care experience thus far includes Membership (Enrollment), Utilization Management, Client/Account Installation, and Product/Benefits setup.

University Park, Pa

- Conducted a personal research project that focused on blood flow through an artificial Aortic Valve (polymeric tri-leaflet valve flow visualization) which culminated in my Honors Thesis o Objective of the thesis was to determine the effect of thinning a polymeric valve’s leaflets had on blood flow through the aortic valve o Established a mock-circulatory loop under normal physiological conditions to mimic flow through the native circulatory system with which the thinned-leaflet valve could be tested in o Sampled flow rate through the polymeric valve and its surrounding sinuses at numerous data points throughout the cardiac cycle using 2-D Particle Velocimetry, which were then processed to create an overall flow rate diagram at each data point o Results showed that thinning the leaflets led to both a wider systolic jet with a lower peak velocity, and increased flow within the Sinuses of Valsalva, both of which are desirable flow traits

Monroeville, Pa

- Worked with both mechanical and electrical engineering departments of the Home Respiratory group on a portable volume and pressure controlled life-support BiPAP ventilator (Trilogy100©) - Developed and performed experiments that tested the life-support ventilator's speakers and active exhalation valve (used to substantially improve spontaneous exhalation during the inspiratory phase) - Reliability Demonstration Testing (RDT) fan failure evaluation and rework. Collected and analyzed detailed error reports for any and all fan failure occurrences to provide detailed fan performance specs - Tested the life-support ventilator's fans to ensure that the supporting circuitry and software were not overloading the fans (supplying a voltage/current that surpassed the cited values in the fans spec. sheet)

Pittsburgh, Pa

- Observed, analyzed, and improved various processes/areas of specific departments throughout the UPMC chain of hospitals using the following methods: o Observed and recorded data specific to certain processes/areas within a department (i.e. Average time spent in waiting room, average administration time spent per patient, ranking patient satisfaction, patient feedback questionnaires, etc.) o Met with specific physicians/nurses involved with impacted departments to present our finished results, and gathered and evaluated their input regarding department flow (management), feasibility of streamlining processes for greater efficiency, and increasing patient/family satisfaction o Developed and suggested solutions to improve certain processes/areas that negatively impacted patient satisfaction the greatest, tested solutions that were agreed upon by impacted physicians/UPMC corporate stakeholders, and thereafter compared the results obtained to the initially observed data - Developed a new Innovation Center PFCC (Patient and Family Centered Care) group for the Children’s Hospital Rheumatology Department to help further improve the overall Rheumatology patient experience at UPMC