Dylan J. Email & Phone Number

Glendale, Az, Us

Glendale, Az, Us

Phoenix, Arizona, United States

● Successfully manage and complete daily job processing tasks, including scheduling, system backups, and file postings on the Core Processor to support organizational business objectives.● Monitor and ensure seamless operations for 70+ Credit Unions and their members by proactively overseeing daily, weekly, and monthly processes across various enterprise applications.● Conduct data collection, organization, and analysis to identify and address process gaps, significantly improving both internal and external customer experiences and driving overall operational efficiency.● Provide reliable on-call support to maintain and optimize the Desert Financial & CUSO client enterprise, ensuring continuous and efficient service delivery while swiftly addressing issues to minimize downtime.● Effectively escalate operational issues and exceptions to senior engineering staff and IT management, facilitating prompt resolution and minimizing disruption to services.

Glendale, Arizona, United States

● Led the design and implementation of the Service Desk's ServiceNow environment, significantly improving operational efficiency and enhancing the overall user experience.● Developed numerous automated business and IT processes using flows & sub-flows within Flow Designer, while also daily addressing incidents and resolving problems across various business sectors.● Participated in ServiceNow Administration on-call duties, resolving critical issues in real-time, and executed a wide range of administrative tasks, including creating/modifying service catalogs, managing user roles, overseeing group memberships/roles, and ensuring secure and efficient user access management.● Developed and customized scalable solutions using JavaScript and ServiceNow GlideScript to meet complex business requirements, optimize platform performance, and enhance overall functionality.● Integrated external systems through API REST Messaging, facilitating seamless data exchange and enhancing system interoperability, improving overall operational efficiency and user experience.● Automated complex processes and tasks using JSON, HTML, CSS, Python, Java, Shell, and PowerShell scripting, significantly streamlining workflows and substantially reducing manual effort.

Glendale, Arizona, United States

● Consistently exceeded Service Level Agreement (SLA) metrics while providing exceptional support to approximately 2,000 employees, from new hires to C-suite executives, ensuring timely resolution.● Actively monitored and reported on potential and ongoing system outages, effectively liaising with relevant stakeholders to ensure a 99.9% uptime and minimal service disruption for the orginization or retail partners.

Goodyear, Arizona, United States

Avondale, Arizona, United States

Certified System Administrator (Csa), In Progress

Cloud Practitioner Essentials (Cpe)

Administration Fundamentals

Ged