Dylan Gill Email & Phone Number

Surrey, BC, CA

• Gathered information from taxpayers to establish the precise nature of their enquiry or request
• Directed client telephone enquiries to the appropriate department or tier
• Operated various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers

• Delivered key messaging, provided consumers with bite-size and valuable information, and encouraged consumers to act in alignment with long term purchasing behavior
• Improved sales by probing and qualifying customers based on their needs
• Trained retail staff on client products, promotions, and messaging

• Assisted customers by identifying their unique needs and providing individualized information about products
• Collaborated with co-workers to allocate work efficiently and helped provide exceptional customer service
• Adapted to the ever-changing technology market through further self-training