Dylan Gill Email & Phone Number

Surrey, Bc, Ca

• Gathered information from taxpayers to establish the precise nature of their enquiry or request • Directed client telephone enquiries to the appropriate department or tier• Operated various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers

• Delivered key messaging, provided consumers with bite-size and valuable information, and encouraged consumers to act in alignment with long term purchasing behavior• Improved sales by probing and qualifying customers based on their needs• Trained retail staff on client products, promotions, and messaging

• Assisted customers by identifying their unique needs and providing individualized information about products• Collaborated with co-workers to allocate work efficiently and helped provide exceptional customer service • Adapted to the ever-changing technology market through further self-training